As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible.
This application is for our early talent with an anticipated start date in January 2027. We are looking for recent graduates who have customer-facing experience and are interested in becoming a Registered Representative through Robinhood's licensing and training program.
Location: This role is based in our Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 6-month onboarding period. After onboarding, in-person attendance is expected at least 3 days a week.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
What you’ll do
CXR Pathway Program Outline
Introduction to Licensing (with paid study time)
Foundational Training & Proficiency
Completion of Licensing
Registered Representative Training & Proficiency
Team Alignment & Production, which will include the following
Delivering an outstanding customer experience for customers through chat, email, and phone channels
Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers
Growing your financial services expertise as you develop proficiency in a range financial concepts
What you bring
Self-starter and ambitious learner who is comfortable with a fast-paced, evolving customer support landscape and embraces skill development through coaching, feedback, and goal setting
Bachelor’s degree or experience working in the financial services industry is preferred
Ready to demonstrate commitment and resilience over 26 weeks to achieve both licensing completion and Registered Representative proficiency
Able to exercise independent thought and judgment, adapt to new tasks, and able to prioritize tasks in a multi-task environment
Excellent written and verbal communication skills with a passion to support customers through various channels
Effectiveness and willingness to adapt to customer experience delivery through phone and written channels
Ability to quickly defuse customer anxiety through exceptional customer service skills
Schedule flexibility as we evolve to meet the growing demands of our customers (future shift assignment may include evenings and weekend hours)
Experience working in a customer support environment is preferred
Available to start in early January 2027, with Pathway cohorts beginning Monday, January 11th and Monday, January 18th.
What we offer
Challenging, high-impact work to grow your career
Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
Exceptional office experience with catered meals, events, and comfortable workspaces.
Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)
$23.10—$23.10 USD
Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)
$22.05—$22.05 USD
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
