This role is embedded onsite, with its primary location at our Romeoville, IL facility, and requires regular travel to other pharmacy sites, including Florida and California.
What You'll Do
Own operational performance management across the pharmacy network through KPI reporting, forecasting, and standardized operating mechanisms that drive throughput, quality, delivery reliability, and unit economics
Drive large-scale operational excellence and continuous improvement initiatives that enhance scalability, improve patient outcomes and delivery experience, reduce costs and strengthen operational resilience
Own the strategy and performance of automation systems, driving uptime, throughput optimization, and capital efficiency across the network
Lead network optimization and routing strategies in partnership with Supply Chain and Logistics teams to improve delivery speed, routing efficiency, fulfillment accuracy, and overall network performance
Establish and execute workforce planning & strategy, aligning staffing models with demand forecasts, automation capabilities, productivity targets, and budget
Build, lead and develop a high-performing operations organization through strong leadership, employee engagement, talent development, and a culture of accountability and continuous improvement
Collaborate closely with cross-functional partners to ensure seamless execution from production through final-mile delivery
Own pharmacy licensing strategy and execution across all operating states, ensuring proactive management of new licenses, renewals, and related regulatory requirements in partnership with Legal and Compliance teams to support uninterrupted operations
Ensure compliance with all applicable FDA, Board of Pharmacy, OSHA, quality, safety, and regulatory requirements through rigorous operational controls and strong cross-functional partnership with Quality, People, and Compliance teams
Lead organizational transformation and change management initiatives related to automation, process redesign, operational scaling, and evolving business priorities
- Serve as a key operational leader to executive stakeholders, translating business strategy into scalable operational capabilities and execution plans
- What You'll Bring:
- 12+ years of experience in pharmacy operations, fulfillment, or supply chain, with significant multi-site leadership experience
Proven track record of leading large-scale mail-order pharmacy operations or high volume fulfillment operations
Deep experience in workforce planning, labor optimization, and scaling operations in high-growth environments
Strong understanding of automation and systems integration, with experience leading implementation or optimization initiatives
Experience operating in highly regulated environments, with knowledge of pharmacy licensing, compliance, and quality standards
Data-driven leader with strong financial and analytical acumen, including ownership of unit economics and operational KPIs
Demonstrated ability to influence and align cross-functional stakeholders at all levels, including executive leadership
- Strong people leadership skills, with experience in building, developing, and retaining high-performing teams
- We've Got You Covered:
- Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA
401(k) with company match
Flexible PTO
Wellbeing + Learning & Growth stipends
Paid parental leave + Fertility benefits
Pet insurance
Student loan refinancing
Virtual resources for mindfulness, counseling, and fitness
