Excellent communication, relationship-building, facilitation, and organizational skills, with the ability to establish credibility across the firm.
Knowledge of professional-services metrics, including utilization, productivity, realization, leverage, and capacity, preferred.
Proficiency in ProStaff or similar resource-planning systems and advanced Microsoft Excel skills; experience with data-visualization tools preferred.
Ability to lead continuous improvement and change-management initiatives that strengthen resource strategy, processes, reporting, data quality, and technology adoption.
High degree of professionalism, integrity, discretion, and accountability.
Education, Experience and Certifications
Bachelor’s degree in business, human resources, operations, finance, analytics, or a related field; equivalent relevant experience considered.
Typically requires seven or more years of progressive experience in resource management, workforce planning, capacity planning, scheduling, operations analysis, talent planning, or a related function, preferably within a professional-services environment.
Demonstrated experience partnering with business leaders to align workforce capacity, staffing decisions, and resource plans with operational priorities and utilization goals.
Experience analyzing workforce trends and developing forecasts, dashboards, reports, and presentations for leadership audiences.
Experience with workforce scheduling, resource-planning, or professional-services automation tools, such as ProStaff, preferred.
Advanced Excel skills and experience with reporting, visualization, or business-intelligence tools preferred.
Experience supporting process improvement, operational transformation, change management, or workforce-tool implementation preferred.
Relevant certifications in workforce planning, project management, analytics, human resources, or operations preferred but not required.
Work Conditions
This role may experience high levels of stress due to strategic importance and tight deadlines.
Availability outside of regular business hours, including evenings and weekends, may be required to meet business needs.
Overtime is required during peak times of the year.
Regular travel to industry events, networking functions, and other offices may be necessary.
Salary Range
$100,000 - $120,000
