Responsibilities
Client & Technical Account Management
Serve as a consistent technical point of contact and trusted advisor for assigned clients, managing day-to-day activities and ensuring timely execution through ownership and cross-functional collaboration.
Develop and execute channel implementation plans aligned with channel requirements, client objectives, and Rithum platform capabilities.
Provide technical guidance that helps clients overcome challenges, adopt Rithum solutions, and realize value from the platform.
Build trusted relationships with client technical and business stakeholders, translating technical concepts and requirements for varied audiences.
Platform Optimization & Issue Resolution
Execute optimization strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization.
Conduct technical reviews to identify opportunities for improved platform performance, adoption, and operational efficiency.
Troubleshoot technical issues, perform root cause analysis, and coordinate resolution with Product, Engineering, Client Success, and Client Success Engineering.
Maintain strong knowledge of Rithum platform functionality, channel requirements, data flows, and emerging capabilities.
Support feature adoption, technical roadmap discussions, and client feedback loops.
Collaboration, AI & Continuous Improvement
Bridge communication between client technical teams and internal stakeholders to ensure shared understanding, clear ownership, and effective execution.
Use AI-enabled tools to accelerate analysis, troubleshooting, documentation, research, and routine workflows while applying appropriate judgment and validation.
Identify opportunities to improve personal and team efficiency through AI, automation, and repeatable technical processes.
Contribute technical knowledge, documentation, and learnings that strengthen team practices and the client experience.
Maintain case discipline in Rithum's CRM, recording work performed, decisions made, and effort against cases so that client reporting, service-level tracking, and scope management remain accurate.
Participate in team cadences, including pod stand-ups and team meetings, contributing account context, escalations, and blockers that require cross-functional visibility.
Qualifications
Minimum Qualifications
2+ years of experience in technical account management, implementation, solutions engineering, e-commerce, or a marketplace role with a brand or retailer, preferably within a B2B SaaS environment.
Experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
Foundational understanding of channel requirements, data mapping, feed architecture, and related technical concepts.
Ability to independently manage technical projects and coordinate work across technical and non-technical stakeholders.
Strong proficiency using Excel and experience with Salesforce, JIRA, or similar workflow and project-tracking tools.
Demonstrated ability to use AI-enabled tools, such as Microsoft Copilot, to improve productivity, analysis, problem-solving, or documentation, with an ongoing interest in emerging technologies.
Strong analytical and problem-solving skills, including root cause analysis and issue resolution.
Strong verbal and written communication skills.
Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making.
Preferred Qualifications
Bachelor’s degree in business, engineering, computer science, or a related field.
3+ years of relevant experience in technical account management, solutions engineering, implementation, or a related discipline.
Experience with e-commerce, retail technology, marketplaces, or product data platforms.
Familiarity with SaaS deployment models and scalable system design.
Experience working in cross-functional environments supporting enterprise or strategic clients.
Travel Required
Up to 10%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What it’s like to work at Rithum
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will
Partner with the leading brands and retailers.
Connect with passionate professionals who will help support your goals.
Participate in an inclusive, welcoming work atmosphere.
Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
Receive industry-competitive compensation and total rewards benefits.
We believe in transparency and fairness in our compensation practices.
For this position, the expected base pay range is: $60,000-$100,000 per year.
This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.
For this position, the expected discretionary bonus is 10% of the annual base salary.
Benefits
Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
A 6% 401(k) match
Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
Accident, critical illness, and hospital indemnity insurance
Pet insurance
Legal assistance and identity theft insurance plans
Life insurance 2x salary
Access to the Calm app and the Employee Assistance Program
$65/month Remote work stipend for internet
Culture and team-building activities
Tuition assistance
Career development opportunities
Charitable contribution match up to $250 per year
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.
