Based in Miami, New York, San Francisco, or Chicago, this role demands robust project oversight, a process-focused approach, and client engagement skills to ensure structured planning and delivery across several simultaneous projects throughout Latin America and the United States. Outstanding organizational, problem-solving, and leadership capabilities are crucial to achieving high-quality results.
What You Will Do
Lead end-to-end delivery of client-facing Ripple Treasury solution implementations, managing scope, timelines, budgets, and deliverables to agreed standards.
Serve as the point of contact for client project team members, building trust and ensuring alignment on goals, achievements, and expectations.
Create and maintain detailed project plans in accordance with Ripple Treasury’s project management methodology.
Collaborate cross-functionally with Product, Implementation, and Customer Success teams to align project objectives and execution.
Coordinate delivery across multiple Latin American countries and the United States, spanning time zones and languages.
Manage bank connectivity and integration workstreams across Latin American and US banking partners.
Define and supervise critical success factors for each engagement, ensuring alignment with client business objectives.
Identify and mitigate project risks, clarify roles and responsibilities, and bring up issues to leadership as needed.
Establish project governance, ensuring oversight and compliance with delivery standards.
Lead project communication, including regular status updates to client executives, internal collaborators, and business units.
Find opportunities for process improvement, automation, and efficiency enhancements across the delivery lifecycle.
Who We Are Looking For
3+ years of experience in client-facing project management, preferably within a SaaS or B2B enterprise software environment.
Strong relationship-building skills, with the ability to engage and influence client team members at multiple levels of an organization.
Experience leading multiple sophisticated projects simultaneously, often with remote resources and global teams.
Technical competence and understanding of Treasury Management Systems (TMS) or financial software products is advantageous.
Demonstrated capability to proactively recognize, monitor, and handle project risks and issues.
Strong listening, presentation, and consultative communication abilities with the capacity to customize messages for diverse audiences.
Highly organized with a demonstrable track record of delivering projects on time and within budget.
Ability to thrive in a fast-paced, high-growth environment while balancing multiple priorities.
Experience leading projects for clients across Latin America and the United States, with awareness of local business customs and regulatory frameworks.
Familiarity with Latin American and US bank connectivity standards and payment schemes is helpful.
Business-level fluency in Spanish is required.
Business-level proficiency in Portuguese is a strong advantage.
Existing right to work in the United States.
WHO WE ARE
Do Your Best Work
The opportunity to build in a fast-paced start-up environment with experienced industry leaders
A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
Take Care of Yourself
R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
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