Project Management. This role requires project management skills and the ability to cooperate with cross-functional teams.
Collaboration and Partnership. With enough understanding of the business operations, the analyst will collaborate with leaders across different departments to create requirements in improving. Work collaboratively with cross-functional teams – build relationships, prioritize tasks, achieve milestones
Review Sales Data. Review existing sales data to ensure integrity and accuracy, and manage data (extract, review, update) using various tools.
Business Analysis. Perform business process analysis and improvements on current rules/policies to define sales data/accounts and oversee their updates.
Process Documentation. Develop and document process workflows that will improve team efficiency and ensure data accuracy
To succeed in this role, you must have experience in
Translating business rules and processes in an easy to understand visual workflow
At least 2 years of experience in business process design, and documentation, or similar work experience
At least 2 years experience as a Systems Analysis or Configuration Analyst
Intermediate skills in Python, specifically for data analysis and wrangling.
Working knowledge in SQL and Salesforce, preferred
Desired Qualifications
Experience in handling sales data via Salesforce
Communication Skills. Excellent oral and written communication skills including listening and presentation skills
Critical Thinking and Presentation Skills. Ability to assemble, interpret and apply critical thinking to data to help counsel decisions.
Experience in using systems/tools. Hands-on experience with utilizing CRM and business intelligence tools, such as Hadoop, Salesforce and Tableau.
Microsoft Proficiency Skills. Proficiency with Microsoft Word, Excel, and PowerPoint
Salesforce Reporting skills. In depth knowledge of Salesforce reporting
Shift. Willing to work on a morning shift (6 am - 3 pm MNL)
Work set-up. Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)
What we offer
Comprehensive HMO package (medical and dental)
Paid time off and paid sick leave
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
About RingCentral/Acquire BPO
RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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