Job Duties
Troubleshoot production issues end to end — from the routing table through the firewall policy down into the Linux network stack on the host
Handle the operational work that keeps five nines real: firewall access changes, patching, config reviews, capacity checks
Deliver infrastructure projects — hardware refresh and replacement, platform migrations, new DC capacity
Work directly with platform and application teams instead of handing tickets across a wall
Support Lab, Stage, and Regression alongside production
To succeed in this role you must have experience in
3+ years running production networks — ISP, enterprise, or data center
Real depth in TCP/IP. You should be able to explain why BGP picked that path and what a packet capture is actually telling you, not just configure the feature
Routing and switching in practice: OSPF, iBGP/eBGP, VRFs, PBR, STP/RSTP, VRRP, link aggregation
Tunneling: GRE, IPIP, IPSec
Firewalls, both vendor platforms and iptables / firewall
Strong Linux, including the network stack — interfaces, routing tables, netfilter, socket state, tcpdump. This is what separates a good troubleshooter from a config engineer
Enough server-side context (bare metal, hypervisors, containers) to follow a problem past the switch port
Hands-on Juniper experience across routing, switching, and security platforms
Nice to have
EVPN/VXLAN, MC-LAG, ECMP, MPLS · High availability and clustering · Load balancing (A10, F5, IPVS) · Scripting for your own workflows — Bash, Python, NETCONF, PyEZ, Ansible · Cloud networking · NetBox, Zabbix, VictoriaMetrics, Grafana
You'll sit in an infrastructure team, not automation — but if you like writing scripts to make your own work easier, you'll be in good company.
Working with AI
We're an AI-forward engineering org, and we mean it operationally. Engineers get free access to AI assistants under our company usage policies, and we expect them to be part of your daily workflow — config review, log analysis, scripting, documentation.
What we care about
You've used AI assistants on real engineering work, not just tried them
You can scope a prompt well and iterate when the first answer is wrong
You verify before you trust. Confidently wrong output is the failure mode that matters in production. Validate against docs and lab testing
You follow data-handling policy on what goes into external tools
Why this team
Global scale, real-time traffic, and an availability bar that makes the work interesting. You'll own systems rather than tickets, and there's a strong automation and tooling practice next door if you want to move that way later.
If most of this fits and some of it doesn't, apply anyway.
What we offer
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program
RingCentral’s IT team ensures company data is accessible, secure, and optimized in ways that provide maximum competitive advantage. We are constantly discovering, developing and deploying innovations that power productivity and drive better decisions for our customers. Our IT professionals are talented, ambitious, out-of-the-box thinkers who love to learn on the job—planning, deploying and maintaining state-of-the-art technology to deliver flawless performance 24/7/365.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are hired in Denver, CO, the compensation range for this position is between $108,400 and $132,200 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
