Client Services Associate

Nashville, United States · On-site
Salary not published
Posted 4 weeks ago

From RH's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

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Client Services Associate

Nashville, United States · On-site
Salary not published
Posted 4 weeks ago

From RH's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury.

YOUR RESPONSIBILITIES

Live Our Vision, Values and Beliefs every day

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Greet and welcome RH Clients and assist with any questions or concerns

Assist in connecting clients with the right Associates based on their purchase needs

Assist and communicate with clients in the Gallery, over the phone and through email

Provide an elevated level of client services support to Gallery Partners to resolve client concerns

Become well-versed on RH product and offerings

Create a luxury service experience in every interaction

Exhibit broad understanding of the organization

OUR REQUIREMENTS

Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred

Ability to recognize and respond to multiple priorities

Strong organizational and time management skills

Strong verbal and written communication skills

Commitment to quality, detail focused on all levels

People and relationship-driven

Commitment to quality, detail-focused on all levels

Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications

OUR PHYSICAL REQUIREMENTS

Ability to lift and mobilize small to medium items up to 30 lbs. while utilizing appropriate equipment and techniques

Ability to maneuver effectively around gallery floor, stock room and office

Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing

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Career roadmap: Customer Service RepresentativeWhat to learn, how to practice and free resources, from beginner to expert.

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