Implement and maintain logical design models (L2/L3, spanning tree, VTP, VLANs, physical cabling), remote VPN software, network control protocols (QOS, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP), and security protocols (SSH, HTTPS, AAA)
Provide Tier 3 support for all network and data communication issues including private and internet circuits, routing protocols, VPN connectivity, WAN optimization, hardware, and 3rd party vendor connectivity
Research networking issues and products as required and leverage critical thinking skills to evaluate all possible solutions while using appropriate judgment in applying effective resolutions
Properly address and prioritize tasks based on urgent and highly-sensitive RFA client needs and manage appropriate/realistic expectations to ensure overall client satisfaction
Responsible for configuring IPSec VPN tunnels, IP communication, and routing (OSPF, EIGRP, BGP)
Leverage a strong knowledge of equipment, production processes, quality control, and other techniques for maximizing efficiency
Position is a split of BAU and Project work, time sheets are required to be completed for Client billing purposes.
- Candidate will be on call for a week every staff rotation (approx. every 10 weeks) and will handle escalations from other business units.
- QUALIFICATIONS
- Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent level of hands-on experience.
7-10 years of related IT experience in a Cisco environment.
Must have 5+ years of network engineering experience.
Should have CCNP or equivalent.
Has been involved in Network Design Architect work.
Advanced Routing and Switching Experience.
Must be able to travel to our Client offices and Data Centers if needed.
Palo Alto experience required, Fortigate, ASA an advantage.
Financial services industry and MSP experience is preferred.
Strong understanding of routing, WAN/LAN, and transport technologies (Ethernet, SDWAN, VPN, DMVPN, MPLS).
Excellent desktop and server troubleshooting skills.
Advanced knowledge of Microsoft Office Suite and Visio.
Hands-on experience with Solarwinds Orion and Kiwi, Syslog is a plus.