Vendor & Carrier Coordination
Serve as liaison between the company and benefits carriers, consultants, and third-party administrators to gather data and understand plan dynamics.
Submit enrollment files and data feeds (EDI) to carriers and resolve feed errors.
Audit and reconcile monthly benefit invoices and carrier billings.
Research and respond to escalated customer service issues with third-party administrators.
Compliance & Reporting
Help ensure compliance with applicable laws and regulations, including ERISA, HIPAA, FMLA, ACA, and COBRA.
Assist with ACA reporting and compliance tracking and support COBRA administration and notifications.
Prepare and file required reports; maintain documentation for audits and government filings.
Open Enrollment Support
Help coordinate and execute the annual open enrollment process.
Prepare employee communications, guides, and educational materials.
Test and troubleshoot enrollment systems and portals.
Data, HRIS & Analysis
Obtain reports on benefits participation, costs, utilization, and trends in benefits usage.
Maintain accurate employee benefits, demographic, and assignment data in the HRIS; identify and resolve discrepancies to ensure data integrity.
Research industry and employment trends, benchmark best practices, and track legislation and its potential impact.
Gather employee feedback (e.g., surveys, focus groups) to help inform benefit program recommendations.
Employee Education & Communication
Conduct benefits orientations for new hires.
Create and distribute communications on benefits programs, including announcements, FAQs, guides, and reference materials.
Communicate benefit changes, updates, and deadlines to employees.
Educate and provide guidance to HR team members, managers, and employees on benefits processes and on new HRIS processes and tools.
What You Bring
Bachelor’s degree in business administration, human resources, or a related field preferred (or equivalent experience).
2–3+ years of benefits experience, including exposure to HRIS and benefits administration.
Working knowledge of employee benefits and applicable laws and regulations (ACA, COBRA, ERISA, HIPAA, FMLA).
Experience with HRIS platforms (UKG experience preferred), including workflows, permissions, and processes.
Familiarity with benefits EDI/data feeds and resolving errors.
Strong attention to detail and data accuracy, with the ability to maintain confidentiality.
Strong analytical skills, with the ability to run reports and interpret data.
Excellent written, verbal, interpersonal, and presentation skills for employee-facing interactions.
Excellent Microsoft Office Suite skills, particularly Excel.
Ability to work independently with some latitude for judgment on assignments of increasing complexity, under moderate supervision.
Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).
General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.
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