Let's talk about the team
As an Associate Analyst, IT Support, you will be based on-site at our San Diego headquarters and report to the Team Lead – Americas, IT Support. You’ll play a key role in delivering a high-quality support experience to Resmed employees worldwide, helping them stay productive by resolving issues quickly and effectively.
We’re a small, collaborative, and global team, offering plenty of opportunities to learn, grow your skills, and work alongside supportive colleagues.
Let's talk about the role
Manage user access and identity systems (Active Directory, Entra ID, Okta)
Deliver timely, customer-focused support through effective triage and prioritization
Provide on-site support at the San Diego office
Support employees globally via phone, ticketing, messaging, and remote support systems
Deploying and supporting IT hardware
Participate in an on-call rotation
Support audio/visual systems, conference rooms, Windows and macOS devices, mobile devices, Office 365 tools, and other software
Collaborate on projects and operations within a global team.
Take on additional responsibilities as needed.
Let's talk about you
You love helping people and love solving problems.
You are inquisitive and love technology.
You have a minimum of two (2) years of experience in the support of operating systems and application suites in a Windows and macOS environment.
You’re a strong problem solver with critical thinking skills.
You are an experienced IT Help Desk Technician that can solve advanced technical problems.
You are patient and friendly even in challenging situations.
You can share your knowledge in an easy-to-understand way.
Apply now! The Team can’t wait to meet you.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
