Ensure the FSE's are supported by Technical Support, the Product Engineers, and Automation Engineers as required.
Drive Operational Excellence
Ensuring the effective and efficient operational execution of all Field Service jobs for the Field Service Team – Americas.
Ensure the timely execution of system installations, preventative maintenance, demo kit maintenance, customer experience center demonstration/display systems, software installations, and system repairs.
Ensure the capacity model is aligned with the needs of the Repligen Service team supporting Repligen serviceable products.
Ensure the field service team schedule is optimized, efficient and effective.
Ensure the required field service team capacity necessary to execute the schedule.
The RSM will also champion and collaborate on safety, quality, productivity and compliance initiatives.
Ensure the field service team schedule is optimized, efficient and effective.
Collaborate to ensure 'Service Readiness' for the launch of all New Product Introductions (NPI).
Achieve Financial Targets
The Field Service Manager will be responsible for achieving Service Revenue and profitability targets as well as operational execution KPIs.
Provide forecast information as required.
Support growth initiatives as required.
Champion Continuous Improvement
Identify, develop, recommend and execute continuous improvement initiatives for the Field Service Team.
Qualifications
Bachelors Degree required, BA/BS in an Engineering or Science oriented discipline.
5 years prior operations or field service leadership experience preferred.
Proven experience leading a team, managing customer relationships
Ability to develop and execute multiple priorities and approaches to meet objectives
Exceptional interpersonal skills
Willingness to travel within your specified geographic region.
Proven leadership and ability to orchestrate resources and motivate teams
Experience in managing a P&L or operational budget.
Service business savvy
What Repligen Offers
Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated salary range for this role, based in the United States of America is $130,000-$155,000. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits such as paid time off, health/dental/vision, retirement benefits and flexible spending accounts. All compensation and benefits information will be confirmed in writing at the time of offer.
