Communicate proactively and transparently with customers throughout the product development and qualification lifecycle, managing expectations and resolving issues at pace.
Translate customer quality requirements and feedback into actionable inputs for internal design, reliability, and supplier quality teams.
Issue Management & Escalation Resolution
Own the end-to-end resolution of customer quality escalations, coordinating cross-functional teams to swiftly identify, contain, and correct issues using structured methodologies including 8D, Six Sigma, and Root Cause Analysis (RCA).
Manage field returns and customer complaints; analyze return data to identify trends, systemic root causes, and corrective action opportunities.
Drive closure of corrective and preventive actions (CAPA), ensuring solutions are robust and verified before communicating resolution to customers.
Provide regular quality performance reporting to both internal stakeholders and customers, including defect rate trends, return analysis, and improvement roadmaps.
Collaboration with Quality & Reliability Engineering
Partner closely with the Quality & Reliability Design Engineer to align customer qualification test requirements with internal reliability and qualification test programs.
Leverage reliability data, qualification reports, and DfR (Design for Reliability) outputs to provide customers with confidence in product performance and longevity.
Collaborate on root cause investigations for field failures, drawing on internal reliability test data, failure analysis results, and design knowledge.
Support development of customer-facing quality documentation including qualification summary reports, reliability data packages, and ATE data summaries.
Collaboration with Supplier Quality Engineering
Work with the Supplier Quality Engineer to ensure component and PCBA quality issues identified by customers are traced back to the supply chain and addressed at the source.
Coordinate with supplier quality on incoming material quality data, FMEA reviews, and corrective actions when supplier-related issues surface in customer environments.
Ensure customer-facing quality commitments are supported by robust supplier quality controls and documentation.
Design for Quality & Continuous Improvement
Champion "design for quality" principles within the product team, integrating customer quality requirements into design, process, and test decisions from the earliest development stages.
Identify and drive continuous improvement initiatives that reduce defect rates, improve manufacturing yield, and enhance product consistency.
Support development and review of FMEAs, control plans, and process qualification documentation to proactively identify and mitigate quality risks before customer impact.
Qualifications
Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field. Education:
7–12+ years of experience in the semiconductor or power electronics industry, with direct customer-facing quality or applications engineering experience. Experience:
Demonstrated ability to manage customer relationships in a quality or technical role, including leading qualification activities, handling escalations, and presenting technical data to customer engineering and procurement teams. Customer Interface:
Hands-on experience qualifying power modules, power semiconductors, or PCB assemblies, ideally for AI, datacenter, or high-performance computing applications. Power Modules / Semiconductors:
Proficiency with 8D, Root Cause Analysis, Six Sigma, or equivalent methodologies for issue containment and corrective action. Structured Problem Solving:
Familiarity with Design for Reliability (DfR) principles, qualification test methods (e.g., HTOL, PCT, TC), and reliability data interpretation. Reliability Engineering:
Working knowledge of PCB assembly processes including surface mount technology (SMT), component selection, and manufacturing quality controls. PCBA & Manufacturing Knowledge:
Experience with FMEAs, Cpk/SPC, CAPA processes, and supplier or process audits. Quality Tools:
Ability to analyze and communicate quality metrics—defect rates, yield trends, return data—clearly to both technical and executive audiences. Data-Driven Communication:
Excellent written and verbal communication skills; demonstrated ability to lead cross-functional teams and influence without direct authority. Communication & Collaboration:
Preferred Qualifications
Experience supporting AI hyperscaler or cloud datacenter customer qualifications for power delivery products.
Familiarity with automotive or commercial quality standards (AEC-Q100, AEC-Q200, ISO 9001, IATF 16949) and their application to high-reliability electronics.
Knowledge of failure analysis techniques (SEM/EDX, cross-section, thermal imaging) used in root cause investigations.
Experience with statistical process control (SPC) and data analysis tools.
Additional Information
Why Join Renesas
The Performance Computing Power business is one of Renesas' fastest-growing and most strategically important product lines, sitting at the center of the global AI infrastructure buildout. In this role, you will work directly with leading AI companies and have a measurable impact on the quality and reliability of products that power the world's most advanced AI systems. You will join a high-caliber, collaborative team with deep expertise across power electronics, reliability, and quality engineering.
Renesas is an embedded semiconductor solution provider driven by its Purpose, To Make Our Lives Easier. With a global team of over 21,000 engineers and problem solvers in more than 30 countries, we offer the opportunity to work on world‑leading technology for Automotive, Industrial, Infrastructure, and IoT, shaping a safer, healthier, greener, and smarter future.
At Renesas, TAGIE is our culture, grounded in being Transparent, Agile, Global, Innovative, and Entrepreneurial. It shapes how we work, grow and deliver on our purpose together. This collaborative spirit and mindset drive our semiconductor technology to transform industries and impact millions of lives.
We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.
Are you ready to join our team and shape the future with us?
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.
Renesas Electronics deals with dual-use technology that is subject to U.S. export controls regulations. Under these regulations it may be necessary for Renesas to obtain U.S. government export license prior to release of technology to certain persons. The decision whether or not to file or pursue an export license application is at the sole discretion of Renesas.
