Ensuring recorded and detailed in notes are maintained in Cadence. Timely save recordings on network.
Use verification and collection queues in Cadence and learn to adhere to call back dates in Cadence.
Work under supervision to ensure verification levels within assigned clients (and team assigned clients where support is needed) meet the client level and portfolio targets.
Verify and establish relationships with new account debtors in line with Debtor Review process.
Ensure we have confirmed by third party means contact details.
Ensure notification letters have been sent and recorded as sent.
Ensure details including approved debtor limits are included in Cadence system and follow Debtor review process.
Learn to undertake ongoing contact with the account debtors regarding the payment remittance direction, verification and payment status of client accounts.
Work closely with the client assigned Account Executive and Portfolio Manager to communicate issues and trends on the client facilities.
Learn to proactively track collateral and identifying trends that point to a need for attention to verifications and/or collections on accounts within the assigned portfolio.
Support cash collections allocations as required.
Assist operations team with record keeping of daily, weekly, monthly and annual reporting.
Performs other related duties as assigned.
Qualifications
High School diploma or equivalent required, Bachelor’s degree preferred
No prior experience required; willingness to learn and grow within the role
Ability to build positive internal and external relationships
Strong desire to work in a fast-moving team environment
Must be organized and eager to learn how to prioritize and manage a high volume of verification and collection tasks
High-level verbal and written communication skills
Basic interest in or familiarity with business, finance, or accounts receivable is a plus, but not required
Ability to work independently while actively collaborating in a team environment
Strong attention to detail and ability to follow established processes
Ability to handle multiple priorities simultaneously
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
Work Environment
The professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high-risk situations (i.e. theft, fraud), detailed instructions and procedures are required to be followed at all times to safeguard Republic Business Credit’s employees, customers, and assets.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word “May”.
This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
