RELX
From RELX's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Lead a multi-functional team of Fulfilment representatives to deliver on operational objectives
Track and analyze team performance data to drive performance improvements and operational excellence
Collaborate cross-functionally and related departments to drive innovation and service excellence and to improve overall efficiency
Foster proactive relationships with supported business units
Promote continuous learning and upskilling of self and team members
Conduct regular operations reviews and execute agreed action items
Manage multiple projects and reprioritize as needed
Drive key initiatives to facilitate team process improvement and efficiency as well as partner with leadership to implement critical actions
Develop and implement support plans to meet service level objectives and manage day-to-day operations
Ensure team performance meets quality, volume, and timeliness goals
Bachelor’s degree holder
1-2 years of leadership experience in a BPO setup
Familiar with BPO operations (understands AHT, NPS, SLA, etc.)
Must have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization
Proven success at managing change
Strong organizational, prioritization and delegation skills
Proven problem solving and analytical skills
Detail oriented and project management skills
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 months
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