Responsibilities
Fulfill software requests: Review and process ServiceNow tickets, confirm required approvals, and complete requests within established service levels.
Provision software: Assign approved licenses, provide access or installation instructions, and coordinate with IT support when needed.
Reclaim unused licenses: Review usage reports, contact users to confirm ongoing needs, and remove or reassign licenses according to established procedures.
Maintain accurate records: Update license assignments, subscription details, software inventory, and ticket documentation.
Support employee changes: Provision, transfer, or remove software access for new hires, role changes, and departing employees.
Provide customer support: Respond to questions about software availability, request status, and access issues; escalate complex matters to the appropriate team.
Support routine SAM activities: Assist with license reconciliations, renewal preparation, software catalog updates, and basic usage and allocation reporting.
Follow established controls: Ensure requests meet approval, licensing, and software governance requirements, and escalate exceptions.
Requirements
Strong organizational skills and attention to detail.
Clear written and verbal communication skills and a customer service mindset.
Ability to follow documented procedures, manage competing priorities, and handle routine requests independently after training.
Basic proficiency with Microsoft Excel, Outlook, and Teams.
Interest in learning software licensing, provisioning, and IT service management.
Based in the United States within the Central or Eastern time zone.
Prior software asset management experience is not required. Relevant education, internships, customer service, administrative, or IT support experience will be considered.
Familiarity with ServiceNow or another ticketing system.
Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. 

U.S. National Base Pay Range: $53,900 - $89,800. Geographic differentials may apply in some locations to better reflect local market rates.



This job is eligible for an annual incentive bonus.





 We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers
EEO Know Your Rights.
