Your Responsibilities
Onboard. Welcome new clients aboard and guide them in building Digital Commons repositories and journals to their specifications.
Advise. Be the trusted point of contact for editors, faculty, and librarians. Guide them in publishing best practices and editorial workflows (including Editorial Manager), and troubleshoot unusual problems.
Partner. Give timely, well-informed advice on issues affecting scholarly publishing, such as indexing, research integrity, and AI policy, working closely with a Strategic Advisor on the more complex questions.
Train. Train clients, usually remotely, to use and customize our templated systems, with patience and clarity for non-technical audiences.
Work smarter. Use AI tools thoughtfully to speed up routine work such as drafting, quality checks, and documentation, and apply your own judgment to verify the results before anything reaches a client. Share what works with the team.
Contribute. Provide general assistance to the team as needed, including filing feature requests, product testing, HTML/PDF editing, uploading content, and giving feedback that helps us streamline and expand our services.
What You Can Expect
Ride-alongs with experienced consultants, hands-on practice sites, and live exposure to client work before you carry your own portfolio.
A graduated client load, regular 1:1s with your manager, and a team culture that welcomes questions and early flags when something is not working.
Broad exposure to editorial workflows, typesetting, indexing, research integrity, and platform operations.
A team that experiments openly with AI and shares results, so you can build practical skills on real work.
Required Qualities and Capabilities
Fluent English and Arabic. Nuanced written, verbal, and aural comprehension a must.
Curiosity and openness about AI tools: willingness to experiment, check outputs critically, and share what you learn. No prior AI experience required.
Independence and self-management in a remote, cross-time-zone environment, including clear communication about workload.
High attention to quality and detail, and good judgment about when to escalate an issue versus resolve it yourself.
Excellent communication skills: confident and precise when speaking with a college dean or faculty member, and comfortable writing professionally and building slide decks.
Experience juggling multiple projects to completion, on time and per stated protocols.
Comfort with Microsoft 365 and online collaboration tools.
Basic HTML/CSS, or a real willingness to learn, and the ability to pick up and troubleshoot new technologies quickly.
Enthusiasm and initiative to contribute beyond a narrow job description.
Humor and diplomacy.
Preferred Qualities and Capabilities
Bachelor's degree or equivalent practical experience.
Experience in a customer-facing, editorial, publishing operations, research integrity, or quality assurance role. Any combination counts; there is no minimum number of years.
Experience with Editorial Manager, Digital Commons, or similar submission or repository systems.
Familiarity with academic publishing, library science, and university culture are big pluses.
Hands-on experience using AI tools in work or study (for example, to check, summarize, or draft), along with an understanding of their limits.
Familiarity with XML and working with APIs.
A history of collaborating on a team, both offering and asking for advice and help; prior remote work experience.
To Apply
Please apply with a resume and a short cover letter describing your fit for the position.
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or, if based in the US, call 1.855.833.5120. Please read our Candidate Privacy Policy.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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