Analyze input data (XML, HTML, Word, InDesign, PDF) to ensure proper conversion handling, metadata accuracy, and compliance with conversion specifications.
Resolve XML markup and structural issues across multiple content types, ensuring consistency across digital and print outputs.
Ensure outputs align with product requirements and downstream platform behavior.
User Acceptance Testing & Quality
Create and execute UAT plans and test cases for new features, product launches, and workflow changes.
Validate functional and non-functional requirements across content and platform workflows.
Track and manage defects in tools such as Azure DevOps, partnering with Engineering, QA, Product, and vendors to triage, prioritize, and validate fixes.
Maintain and continuously improve QA checklists, business rules, and acceptance criteria.
Help reduce defect escape rates through proactive validation and quality controls.
Data Flow Monitoring & Issue Resolution
Monitor content data pipelines from editorial through conversion to delivery of customer-ready content across digital and print formats.
Diagnose and remediate data, conversion, and integration issues across systems.
Drive cross-functional alignment across Editorial, Product, Engineering, and offshore partners to resolve issues efficiently.
Address customer-facing concerns by prioritizing, investigating, and resolving issues.
Tooling, Automation & Modernization
Identify and support opportunities for automation and AI-enabled workflow improvements.
Contribute to modernization and migration initiatives by evaluating impact, dependencies, and risks.
Support improvements to conversion frameworks, blueprints, and workflows to increase efficiency.
Documentation, Standards & Collaboration
Maintain documentation, standards, and governance
Communicate issues, risks, decisions, and impacts clearly
Partner with Editorial, Product, Engineering, IT, vendors, and offshore teams to resolve blockers and maintain delivery momentum
Requirements
2 to 3 years of experience content operations, digital publishing, technical operations, project management or related field
Hands-on experience with XML, XSD, and markup troubleshooting; familiarity with XSLT/XPath.
Experience monitoring content data flows and resolving production issues.
Strong systems thinking and troubleshooting skills.
High attention to detail and quality mindset.
Proven cross-functional collaboration and communication skills.
Experience in automation and AI-enabled workflows.
Strong documentation skills.
Familiarity with tools such as Azure Dev Ops or Jira is a plus.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
Long Service Award: Recognition for your dedication and loyalty.
Access to Learning and Development Resources: Empowering your professional growth.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
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- We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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