RELX
From RELX's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Primary Areas of Accountability
The position is accountable for leading and coordinating work across three areas:
1. Global Effectiveness Operations and Solutions
Reporting and analytics
LMS administration and learner data management
SharePoint and knowledge management
Program and business-tool administration
Power Platform solutions and workflow automation
Dashboards, documentation, and process improvement
2. Learning Content and Multimedia Solutions
Instructional and onboarding content
Multimedia production
Scripts, storyboards, and visual communication
Accessibility, branding, and editorial quality
Stakeholder review and revision cycles
Final production, release, and archival documentation
3. Sales Enablement and Digital Experience Solutions
Highspot Sales Plays, SmartPages, and Industry Pages
SharePoint sites and landing pages
Digital-content management and publishing
User-experience and content organization
Creative sales-enablement assets
Usage analytics and engagement reporting
Lead, coach, and develop Global Effectiveness team members.
Set objectives, conduct performance discussions, manage employee requirements, and support career development.
Manage work intake, prioritization, assignment, capacity, timelines, dependencies, and risks.
o Global Effectiveness operations, reporting, LMS administration, SharePoint, and automation
o Learning content, multimedia, accessibility, and quality assurance
o Highspot, Sales Plays, digital experiences, analytics, and creative assets
Partner directly with global business process owners to clarify requirements, manage reviews, and communicate progress.
Maintain quality, brand, accessibility, documentation, and publishing standards.
Drive process improvement, automation, standardization, and business continuity.
Escalate material scope, capacity, compliance, or delivery risks to the Operations Manager.
Continue to independently deliver assigned projects or recurring responsibilities within the supervisor’s functional expertise.
Perform other supervisory and operational duties assigned by the Operations Manager.
Decision-Making Authority
Assign and prioritize workloads based on business requirements, stakeholder priorities, team capacity, and delivery commitments.
Determine delivery methods, internal workflows, quality-control practices, and process improvements.
Manage team coverage, work schedules, and routine timeline adjustments.
Conduct and document coaching, development discussions, and performance checkpoints.
Develop and maintain staffing, capacity, coverage, and continuity plans.
Manage the operational execution of assigned projects, including resources, capacity, timelines, dependencies, and delivery risks, while coordinating material scope or priority changes with stakeholders and leadership.
Coordinate business-content and policy updates with designated process owners and manage the team’s implementation of approved changes.
Manage approved funds, monitor expenditures, and recommend budget adjustments when needed.
Identify and document performance concerns and manage the appropriate corrective-action process in partnership with the Operations Manager and HR.
Assess team and organizational needs and recommend appropriate staffing, job-profile, compensation, or structural changes.
Prepare supporting documentation and business justifications for leadership, HR, or C&B review.
Implement approved operational, staffing, compensation, job-profile, policy, and organizational changes.
Success Measures
Achievement of team and individual objectives
Accurate and timely completion of deliverables
Positive stakeholder feedback
Effective workload, capacity, and continuity management
Timely completion of coaching, performance, and employee documentation
Compliance with quality, accessibility, and governance standards
Measurable process, automation, and operational improvements
Successful implementation of approved staffing and organizational actions
Achievement of the supervisor’s individual KPOs assigned by Operations Management
Timely and effective delivery of additional responsibilities assigned by the broader management team
Bachelor’s degree holder
Relevant experience in Global Effectiveness, sales enablement, learning content, multimedia, business operations, or a similar function.
Demonstrated leadership through people management, project leadership, coaching, mentoring, or work coordination.
Experience managing deliverables, priorities, capacity, timelines, and global stakeholder requirements.
Strong communication, decision-making, organizational, and performance-management skills.
Proficiency in Microsoft 365 and relevant business, enablement, learning, design, or automation tools.
Demonstrated use of AI to improve productivity, quality, decision-making, or stakeholder outcomes, with a strong interest in advancing AI adoption, automation, and Digital Transformation.
Ability to lead the team while completing assigned individual KPOs.
A specific degree is not required. Relevant experience and demonstrated capability will be prioritized.
Must meet applicable internal mobility, performance, attendance, and disciplinary requirements.
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 months
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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