RELX
From RELX's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Support Tier 3 level faculty by responding to faculty email and requests in a queue-based system
Respond effectively to inbound customer inquiries and concerns
Coordinate scheduling virtual meetings for Customer Success Managers
Support Customer Success Mangers by assisting with initiatives, completing tasks, and updating internal product/process documentation
Enact established customer journeys
Monitor product usage to identify intervention opportunities
Identify churn risks and upsell opportunities for sales team
Serve as a product expert by staying up to date on product offerings
Document faculty interactions and market feedback
Facilitate answering internal product questions
Assists internal teams with making edits to customer facing product training materials and resources
Assists stakeholders by entering data, creating spreadsheets, and updating presentations/reports
Look at requests from faculty, answering emails and resolving tasks
Other adhoc tasks assigned
1. Passion For Winning
2. Boundarylessness
3. Customer Focus
4. Innovation
5. Valuing People
Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)
Must have at least 2 years relevant experience
Excellent communicator (both written and verbal), and strong presentation skills
Knowledgeable in Microsoft Word, Excel and PowerPoint
Familiarity in different CRM tools
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
1. Minimum of 24 months in his/her current role; High Potential candidate for a leadership/support role.
2. Endorsement from Supervisor and BU stakeholder
3. Completion of Yellow belt Six Sigma online course
4. Lead a successful CIM project (JDI. RIE), RPA/Automation project signed off by manager.
5. Completion of required Skillsoft/facilitator-led training pre-determined by HR, Division Management team or BU.
6. Monthly KPO consistently hitting or exceeding the target.
7. No Attendance Issue.
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