RELX
From RELX's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Job Summary: This role is intended to provide support to the execution of the CLE programs LexisNexis offers.
This role is intended to provide support to the execution of the CLE programs LexisNexis offers. The primary focus for this role is around various reporting needs and preparing new On-Demand and Non On-Demand programs.
Generate Reports and Process Continuing Legal Education Documentation and assist with day-to-day data entries in support of the consulting teams
Assists in CLE Accreditation, Reporting, Renewals, Calls/Emails, and provide support as needed
Assists in the creation of reports or audit responses based on state CLE requirements/requests
Keep abreast of new state CLE rules across all types of CLE programs and provide customer support to lawyers across states CLE covers.
Ad-hoc projects, as assigned
Individual will gradually become familiar with state CLE rules across all types of CLE programs to be able to provide telephonic support
Continually identifies improvements for CLE processes
Other duties as assigned
Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
At least 2-3 years’ experience in Customer Service (phone calls and email)
Good oral and written communication skills
Background in Web based tools (LexisNexis University, etc.)
Project management – automation project
Ability to manage time and tasks efficiently and can work with minimal supervision
Strong interpersonal and teamwork skills
Strong detail orientation with the ability to follow defined processes
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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