How You’ll Do It…
Develop strong relationships with relocating employees by understanding their unique needs, preferences, and concerns throughout the relocation process.
Provide expert guidance on the city’s neighborhoods, transportation options, and local culture to help employees make informed decisions.
Conduct in-depth housing research, including rental market trends, school ratings, commute times, and neighborhood suitability based on client preferences.
Offer school support as needed by presenting both public and private options based on the destination, and assist with school viewings and the admission process whenever possible.
Assist with essential services such as conversion of driver’s license, banking setup, and other logistical requirements to ensure a smooth transition.
Support and guide relocating employees through the process of complying with local regulations in the host country, including but not limited to townhall registration, obtaining social ID numbers, and registering for tax purposes.
Curate personalized recommendations for social, cultural, and lifestyle activities, including restaurants, networking events, fitness centers, and family-friendly venues.
Gather and deliver customized information by conducting research, leveraging local expertise, and utilizing Relocity’s proprietary software and GSuite products to create tailored client reports.
Coordinate and lead area tours, either in person or virtually, providing firsthand insights into neighborhoods, housing options, and key amenities.
Facilitate ongoing communication with relocating employees via phone, email, video calls, or in-person meetings to address questions and provide timely updates.
Serve as the primary point of contact throughout the entire relocation journey, liaising between clients, partners, and vendors to ensure a seamless experience.
Efficiently manage multiple relocations at various stages, maintaining organization, attention to detail, and proactive follow-ups.
Handle administrative responsibilities, including updating client records, documenting key interactions, and ensuring all necessary tasks are completed in a timely manner.
What Past Experience and Current Skills Will Enable Your Success In This Role?
Must have the legal right to work in Munich, Germany
Must have at least 5 years of residency in Munich, with extensive knowledge of the local rental market, education system, and local registration processes
Able to commit to a minimum of 20 hours per week
Must be flexible and available to work weekends
Friendly, outgoing personality, strong customer service orientation, and problem-solving abilities.
Must be self-motivated, with the ability to work independently and manage time effectively
Prior personal relocation or moving assistance experience is preferred, but not required
Education and/or Technology Requirement
Bachelor or Associate’s degree (or equivalent) preferred
Extensive experience with technology tools such as Microsoft Office, Google GSuite, and CRM systems
Must have a laptop, smartphone, and reliable internet connection
Language Skills
Fluency in German and English is required for daily communication with international clients and stakeholders.
Ability to read and interpret documents such as contracts, safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of an organization
Pay: €24.23 - €26.78
Relocity is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Relocity will only employ those who are legally authorized to work.
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