Ensure quality support for system issues by working with users to assist with replication and perform debugging activities, including collaboration with 3rd party vendors and Salesforce Support, as needed.
Work with the RSL IS team to establish suitable processes to support administrative, development, and change management activities.
Create documentation around all Salesforce structure, process, and use, and assist with training for all teams to drive adoption of best practices.
Partner with our Data Warehouse, Applications Development, and Web Applications teams to integrate Salesforce with Reliance Standard’s internal systems through a combination of batch processing as well as real-time, web service API-based communication.
Stay up to date with the latest Salesforce releases, features and industry trends and continually assess and recommend improvements to the organization’s instance, identifying opportunities for optimization and automation.
Required Knowledge, Skills, Abilities, and/or Related Experience
Bachelor’s degree in IS or a closely related field and 5+ years of Salesforce development experience.
Exceptional communication skills, with the ability to manage cross-functional stakeholder relationships and convey details with technical and non-technical audiences.
Experience with Salesforce platform programming, including Apex, Visualforce, XML, Lightning Design System and Component framework, with a thorough understanding of Salesforce development standards and best practices.
Advanced technical knowledge of Salesforce Administration, and extensive experience with declarative development tools including Flow Builder, page layouts, Lightning record pages, validation rules, and assignment rules.
Experience with interpreting business requirements and providing innovative and efficient technical solutions.
Ability to effectively debug and resolve technical issues and/or defects, navigating through code with limited technical documentation, collaborating with Managed Packaged vendors as needed.
Strong understanding of the Salesforce architecture, including Salesforce data model and Salesforce API suite, including REST, SOAP, Pub/Sub, and Bulk APIs.
A thorough understanding of Salesforce deployment processes, with experience using GitHub or other version control software.
Experience with development tools such as developer console, VS Code/Code Builder, etc.
PC proficiency, including MS Office Suite products as well as the ability to become proficient on required internal system applications.
Experience with Azure DevOps or using other agile project management systems for CRM initiative management.
Preferred
Web application development including JavaScript, CSS, and HTML5.
Experience with Majesco's ClaimVantage Claims Management software (SF 3rd party application).
Group Benefit and Absence and/or Insurance Knowledge.
Philadelphia based (hybrid scheudle.
Ability to Travel: Up to 10%
The expected hiring range for this position is $113,850.00 - $151,990.00 annually for work performed in the primary location (Philadelphia, PA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits
An annual performance bonus for all team members
Generous 401(k) company match that is immediately vested
A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
Multiple options for dental and vision coverage
Company provided Life & Disability Insurance to ensure financial protection when you need it most
Family friendly benefits including Paid Parental Leave & Adoption Assistance
Hybrid work arrangements for eligible roles
Tuition Reimbursement and Continuing Professional Education
Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
Volunteer days, community partnerships, and Employee Assistance Program
Ability to connect with colleagues around the country through our Employee Resource Group program
Our Values
Sustainable Performance
Continuous Improvement
Customer Experience
Collaboration
Empowerment
Sense of Community
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
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