About the Role
Provide tier 1/2 technical support (hardware, software, network connectivity) to site personnel
Set up, image, and deploy laptops, desktops, and mobile devices
Manage user account provisioning/deprovisioning, including onboarding and offboarding support
Maintain IT asset inventory and track equipment across the Cape site
Troubleshoot basic network, printer, A/V, and conferencing issues
Escalate complex issues to Systems/Network Administrators as needed
Document recurring issues and resolutions in the ticketing system
Support IT needs for new hire onboarding, office moves, and site events
About You
1+ years of experience in a help desk, desktop support, or IT support role (internships count)
Working knowledge of Windows and/or macOS operating systems
Basic understanding of networking concepts (Wi-Fi, Ethernet, VPN, printers)
Experience supporting end-user hardware (laptops, mobile devices, peripherals)
Familiarity with ticketing systems (Jira Service Management, ServiceNow, Zendesk, or similar)
Strong customer service orientation and clear communication skills
Ability to lift/move IT equipment and work on-site at Cape Canaveral, FL
Must be able to obtain and maintain any required site access/security clearances for a launch facility
Nice to haves but not required
Experience supporting IT in an aerospace, manufacturing, or industrial/launch site environment
Exposure to Active Directory / Azure AD (Entra ID) user management
Familiarity with Mobile Device Management (MDM) tools (Jamf, Intune, or similar)
Basic scripting knowledge (PowerShell, Bash)
Relevant certifications: CompTIA A+, Network+, or Security+
Experience with AV/conferencing systems setup and troubleshooting
Familiarity with physical security systems (badge access, CCTV) common at secure launch facilities
A genuine interest in space, launch operations, or aerospace manufacturing
At Relativity Space, we are committed to transparency and fairness in our compensation practices. Actual compensation will be determined based on experience, qualifications, and other job-related factors.
Compensation is only one part of our total rewards package. Relativity Space offers competitive salary and equity, a generous PTO and sick leave policy, parental leave, an annual learning and development stipend, and more! To see some of the benefits & perks we offer, please visit here.
Hiring Range
$26.80—$40.20 USD
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need a reasonable accommodation, please contact us at accommodations@relativityspace.com.
Please note: Relativity Space does not accept unsolicited resumes, candidate profiles, or referrals from recruitment agencies or search firms. Any unsolicited submission - via email, our website, social media, or directly to an employee - will be deemed the property of Relativity Space, and no fee will be owed absent a current, fully executed agreement with Talent Acquisition that specifically authorizes submissions for the applicable role.
