Develop and maintain deep technical expertise in assigned Red Hat products.
Serve as a technical mentor for junior team members.
Contribute to the development of best practices and internal training materials.
Conduct regular account reviews with customers and internal stakeholders.
May be required to work on customer site and connect to customer systems.
What You Will Bring
6+ years of experience working in a support, development, engineering, IT, or quality assurance (QA) organization
Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management
Understanding of RHOCP Architecture & different types of RHOCP installations
Experience in RHOCP Troubleshooting and data/logs collection
Strong working knowledge of Prometheus and Grafana open source monitoring solutions will be considered a plus
Administration experience of Red Hat OpenShift v4.x will be considered a plus
Competent comprehension of enterprise architecture and strategic business drivers
Direct experience with a variety of hardware vendors
Ability to manage multiple issues and projects with shifting priorities and timelines
Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
Ability to travel for customer visits and events within the region
Comprehension of continuous integration (CI) and continuous delivery (CD) concepts
#LI-VG11
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
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