About the role
To provide essential user, process, and data support across PLM platforms, ensuring reliable system performance, high-quality data, and a positive end-user experience. The role contributes to operational excellence, continuous improvement, and future system transformation, with particular accountability for supporting master data quality, governance processes, and data standards.
Your responsibilities
- Provide first-line support to PLM users, troubleshooting issues and escalating where required.
- Document and track system incidents, user queries, and recurring issues to support root cause analysis and resolution.
- Support testing, validation, and business readiness activities for system upgrades, enhancements, and transformation initiatives.
- Assist in gathering user feedback and translating business needs into improvement opportunities.
- Maintain and update SOPs, work instructions, user guides, and training materials.
- Support user onboarding, training delivery, and knowledge-sharing activities.
- Perform routine data validation, cleansing, and quality checks to maintain process integrity.
- Support data migration, data preparation, and data alignment activities across systems.
- Assist in maintaining master data standards, naming conventions, and governance controls.
- Support data quality monitoring, remediation activities, and continuous improvement initiatives.
- Contribute to data governance activities, including stewardship processes, audits, and compliance with established standards.
- Collaborate with colleagues, business stakeholders, and IT&D partners to support operational and strategic objectives.
The experience we're looking for
- Degree or equivalent qualification in Business, Information Systems, Data Management, Science, Engineering, or a related discipline preferred.
- Knowledge & Experience
- Foundational knowledge of PLM systems or related enterprise platforms.
- Understanding of master data concepts and data governance principles.
- Experience supporting users, maintaining data, or operating business systems.
- Experience working with structured data and data quality activities is desirable.
- Skills
- Strong attention to detail and analytical thinking.
- Ability to investigate issues and identify practical solutions.
- Effective written and verbal communication skills.
- Proficiency with Microsoft Office applications, particularly Excel.
- Ability to manage multiple activities and priorities effectively.
- Competencies
- Customer-focused and service-oriented mindset.
- Strong commitment to data accuracy and quality.
The skills for success
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What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
Equality
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
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