Your responsibilities
This position is accountable for
The IT&D EUC Manager will be responsible for guiding the architecture and technology solutions underpinning Reckitt’s endpoints infrastructure. The desired outcome is to deliver a high performing continuously improving end user experience as part of Reckitt’s Digital Workplace.
Acting as the owner and focal point for this business-critical internal product used daily by over 35k+ employees and partners in Reckitt.
Defining the product roadmap and the capabilities required.
Understanding the technical landscape and involving the correct SMEs as required.
Creating, reviewing and/or approving of design changes in this technical domain.
Accountability for support and maintenance, leading and managing the outsourced support team.
Managing the EUC area against agreed budgets for licensing and support costs. Working with finance and procurement teams on contract renewals and changes.
Scope
As the EUC Manager, the role is responsible to ensure that the EUC roadmap is defined, and that any technology deployment or change is successful and optimised in terms of capability, flexibility and simplicity.
Is accountable for the End User Computing service and availability. Delivers ongoing support and maintenance of the Product thorough a partner-led outsourced team. Acts as an escalation point for technical teams and provides guidance and hands on expertise.
Manages the outsourced partner against contractual obligations and cost.
Manages subscriptions ensuring costs are optimised within Reckitt’s Enterprise Agreement.
Adheres to the architecture and technology governance processes for the Reckitt technology landscape. Leads and/or facilitates the development of appropriate standards and best practices in EUC domain, in addition to the paths by which they may be achieved and monitored.
Communicates detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other architects.
Collaborates with Reckitt colleagues, customers, vendors, and other parties to understand and develop solutions. Working closely with Cyber, Procurement and Privacy teams to ensure compliance is maintained.
Develops a sound understanding of existing relevant technology, vendors, systems and processes, their strengths and limitations, providing practical solutions on how they may be improved and developed.
Participates in the evaluation and/or selection of configurations, solutions or products, including, vendor and product evaluations.
Applies strong analysis, research and problem-solving skills across a wide array of systems and situations, including those which may be unfamiliar, in order to address critical issues.
The experience we're looking for
Relevant and significant technical IT experience.
Significant hands on experience of MS Intune at scale (more than 10k users).
Preferably, professional experience including
Deployment and management of Windows 10/11 in large, geographically spread organizations (15k devices or more)
Deployment and management of Microsoft 365 Apps using MS Intune/Office Portal
MS Windows deployment using Autopilot
Licensing approaches and available user licensing SKUs
Identity and application access (i.e. Active Directory / Azure AD)
Experience working in remote / virtual global teams with diverse geographic project delivery.
Experience of managing outsourced / offshore project and support teams.
Fluent English written and spoken.
Good commercial focus.
Process and ITIL documentation requirements.
Previous experience of GxP environments would be an advantage but not required.
Organizational Migration, divestment, or deployment experience would be an advantage but not required.
The skills for success
Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement, Digital Strategy, Product Solution Architecture, Cyber Security Strategy, Cyber Security, Data Privacy, Portfolio Management, Data Governance, Product Compliance, Media Analytics, advertising, Consumer Engagement, Market Value, Market Chain, Data Driven Practices, Advanced Analytics, Data Analytics, Governance.
What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
Equality
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
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