In this role you'll
Ensure that superior customer service is delivered at all times to customers and be able to collaborate with internal departments successfully as a team player
Process registerable assets for sales. Will work closely with the operations team of inspectors and equipment specialists to assist with VIN verification procedures
Communicate with consignors and sales staff regarding required information
Track interactions relating to customer requests and proactively report areas of customer concerns.
Resolve issues and track interactions relating to customer accounts.
Provide information related to past and upcoming auctions and equipment.
Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
Here's what you bring
No previous auction experience required
Previous in-person customer service work experience
Excellent attention to detail and communication skills
Experience using computers, and able to learn to use new technology and software
Excellent keyboarding skills for data entry
A commitment to providing fantastic customer service
Able to work well and maintain a positive attitude in high-pressure situations
A friendly, outgoing, patient personality
You thrive working as part of team, pitching in wherever you’re needed most
You don't mind working hard, and you like to have fun at work.
What We Offer
Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career – we’ve proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here’s how:
Base salary + paid overtime
Meals catered at auction time.
To get an idea of what our auctions are like, you can check out some auction videos on YouTube right here: http://bit.ly/KKL9Fz
Want to learn more about the company? Visit our Career site, LinkedIn or connect with us today through Facebook or Twitter.
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketPlacee, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales. The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.
