Partner closely with sales groups to ensure transactional contracts are complete, accurate, and meet internal booking requirements.
Review, approve, and reject quotes with a high level of accuracy and attention to detail.
Fulfill software subscription orders with guidance from teammates and technical resources.
Collaborate cross-functionally with Legal, IT, Commissions, Revenue Accounting, and Accounts Receivable to resolve transactional bottlenecks.
Triage inquiries, troubleshoot problems, and provide operational direction regarding customer issues.
Participate in cross-functional projects that drive operational efficiency to support global scalability goals.
Assist in testing and implementing new system functionality and SKUs to expand operational footprint.
The skills and qualities you'll bring include
Experience working in a sales operations, customer service, or finance-related function.
High level of comfort navigating CRM and ERP technologies like NetSuite and Salesforce.
Proven attention to detail when managing complex documentation or transactional processes.
Exceptional communication skills across digital channels and internal meetings that convey clear objectives and rationale to foster commitment.
Collaborative approach to problem-solving by building networks across departmental boundaries to deliver sustainable improvements.
Ability to successfully balance a wide variety of daily tasks, adapt to group dynamics, and adjust priorities in a fast-paced environment.
Eagerness to understand process changes and act as an active driver of operational improvements.
Ability to hold self and others responsible for driving outcomes and meeting commitments that deliver value for the business.
Capacity to partner effectively with teammates and stakeholders across different global time zones
Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success
We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today
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About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
