Support sales opportunities during the early stages to ensure initial technical questions are addressed promptly and accurately.
Support product demonstrations to prospects, developing the ability to explain key platform features and how they address customer needs
Support the RFI/RFP process by helping prepare responses to standard product questions and gathering relevant technical documentation, with guidance from the wider team
Develop technical content, including product demonstration videos and foundational solution briefs.
Provide technical support and foundational product knowledge to the Sales Development Representative (SDR) teams.
Assist the Inbound Chat Agent on the Rapid7 website by addressing technical queries and guiding visitors to appropriate resources.
The skills and qualities you’ll bring include
0–2 years of IT or technical experience, or an equivalent educational foundation in Cybersecurity, Computer Science, Information Technology or a related field.
Foundational understanding of networking concepts, including network topology, TCP/IP, network configuration and common components such as firewalls and routers.
Strong sense of accountability for driving outcomes and meeting commitments that deliver value.
Build partnerships across teams, collaborating with sales, SDRs and Sales Engineering peers to align on customer goals.
A passion for learning new skills and technologies, actively seeking feedback and continuously expanding technical knowledge to adapt to evolving customer needs
A proactive and enthusiastic mindset, with the drive to develop your technical knowledge, build new skills and share ideas with the wider team.
Good communication and presentation skills, with the confidence to explain technical concepts clearly to both technical and non-technical audiences, and an eagerness to develop your product demonstration skills.
Flexible and open to change, with the ability to learn, adapt and thrive in a newly forming global team where responsibilities, processes and ways of working will evolve as the Centre of Excellence develops
Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.
Additional European language skills would be highly advantageous
We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
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About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
