This is a deeply client-facing, hands-on building role based in New York, with occasional travel depending on engagements. You'll take projects from a customer's first workflow-discovery sessions through launch and into steady, measurable production use — then turn what you learned into reusable product patterns the next customer can adopt without starting from zero.
WHAT YOU'LL DO
Ship production AI workflows for the companies we partner with — agents, automations, and integrations their teams use every day.
Translate customer work into platform work by identifying needs across deployments and helping improve Ramp’s AI primitives.
Make the next deployment easier by turning customer specific work into reusable components, product feedback, reference architectures, and playbooks.
Run technical discovery with customers: current workflows, systems, data quality, constraints, and what's blocking adoption.
Turn customer goals into concrete requirements, including security, privacy, reliability, performance, scalability, and cost.
Prototype fast with end users to de-risk the approach before you build it out.
Own the technical plan end to end: architecture and data flow, integrations across Ramp and customer systems, permissions and auditability, evals and acceptance tests, and monitoring and runbooks.
Measure what you ship — quality, adoption, and cost — and stay with it until it's reliable, supportable, and handed off.
WHAT YOU NEED
A track record of building from 0 to 1 in ambiguous environments: finding the real problem, shipping a first version quickly, learning from users, and hardening it over time.
Hands-on experience building LLM systems — agents, RAG, evals, and monitoring — and sound judgment on trade-offs like quality, latency, cost, and model choice.
Strong coding ability in Python, TypeScript/JavaScript, Java, Go, or similar.
Comfort working across APIs, integrations, data pipelines, and cloud infrastructure (AWS, GCP, or Azure), and designing systems that are secure and scale.
Experience working directly with customers or end users: you can scope an ambiguous problem with a room of stakeholders and write clear technical docs afterward.
Strong written communication. You can produce technical plans, customer facing explanations, handoff docs, and clearly explain tradeoffs.
Willingness to travel up to ~50%, flexible based on project and customer needs.
Nice to have
Background in forward deployed engineering, solutions architecture, technical consulting, or sales engineering.
Familiarity with finance operations workflows such as AP, procurement, expenses, close, reconciliation, and reporting.
Experience turning repeated customer needs into reusable product primitives, internal tools, or implementation playbooks.
Experience optimizing AI cost or performance, such as model routing, caching, or token spend analysis.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
UNITED STATES
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
CANADA
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
