Responsibilities
Technical
Become an expert in RainFocus platform
Train client admins on the RainFocus tools and processes as necessary
Configure the RainFocus platform
Analysis / Business Acumen
Work with clients to identify business requirements and workflows
Facilitate holistic system design and architecture workshops
Identify platform configuration requirements
Identify and mitigate risks to achieve implementation success
Domain / Industry Knowledge
Follow best practices for implementing RainFocus products
Consult with clients on new ideas and best practices
Communication
Document requirements, solution designs and testing plans
Provide regular updates on milestones and tasks to project managers
Provide project managers with level of effort estimates
Communicate issues and risks to project managers and leadership
Leads solution project calls and demos with clients
Organization
Balance priorities across multiple assignments
Thoroughly track tasks and complete all assignments on time
- Contribute to implementation tools, processes and templates
- Qualifications
- Software implementation experience (2-7+ years for Solution Consultants; 7+ years for Sr. Solution Consultants).
SaaS solutions delivery through platform configuration, not custom development.
Experience implementing SaaS platforms for Enterprise level clients, including gathering and documenting complex requirements, configurations, and integrations.
Proven success in creating efficiencies through process design, including outlining and measuring adoption, both internal and client-facing.
Ability to think strategically to ensure solution supports business goals
Proven track record in delivering innovative and creative solutions
Ability to work independently, problem-solve, improvise
Perform consistently under pressure
Superior communication skills, both written and verbal
Team players only
HTML, CSS, SQL, JSON optional but preferred
- Must be able to travel domestically or internationally up to 20%
- Personal Characteristics
- The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:
Ability to creatively solve complex problems
Friendly and outgoing, but assertive when necessary
Willing to go the extra mile in support of reasonable client requests
Team-player with a service-oriented mindset
Self-motivated, thrives in fast-paced environments
Proactive, relentless learner
Excited by and eager to take on new challenges and opportunities
Strong communicator with ability to be self-guided
Embraces change
