Job Summary
We are looking for an experienced GCP Cloud Support Engineer to provide L2/L3 technical support for enterprise cloud environments. The candidate will be responsible for troubleshooting cloud infrastructure issues, managing incidents, maintaining service availability, and meeting customer SLAs in a managed services environment.
Key Responsibilities
Provide technical support for GCP services, including Compute Engine, VPC, Cloud Storage, IAM, Cloud DNS, Load Balancing, and Cloud Monitoring.
Troubleshoot cloud infrastructure, networking, connectivity, performance, and operating system issues.
Manage incidents, service requests, problem investigations, and approved infrastructure changes within defined SLAs.
Monitor cloud environments, analyze logs and alerts, and perform root cause analysis.
Support Terraform-managed infrastructure, including configuration troubleshooting, Terraform plan reviews, and infrastructure drift investigation.
Follow change management, security, and operational best practices while implementing production changes.
Communicate effectively with customers and internal teams, providing timely updates and technical resolutions.
Required Skills
5+ years of IT infrastructure or cloud operations experience, including hands-on GCP support.
Good knowledge of GCP core services, cloud networking, Linux/Windows servers, and troubleshooting.
Working knowledge of Terraform and Infrastructure as Code (IaC) concepts.
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Understanding of incident, problem, and change management processes.
Strong analytical, communication, and customer service skills.
Ability to work in a managed services environment and rotational shifts, including 24×7 support, if required.
Preferred Qualifications
Google Cloud Associate Cloud Engineer or Professional Cloud Engineer certification.
Familiarity with Git, basic scripting, cloud monitoring, backup, and disaster recovery.
- Note: This is a cloud support and operations role, not a DevOps engineering role. Terraform knowledge is required for supporting and troubleshooting existing infrastructure.
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- About Rackspace Technology
Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
