Key Responsibilities
Grievance Management
Serve as the primary point of contact for employee grievances.
Conduct thorough investigations into grievances in a timely manner.
Collaborate with relevant stakeholders to resolve grievances.
Maintain detailed records of all grievance cases and outcomes.
Disciplinary Case Management
Manage the disciplinary process, ensuring compliance with company policies and legal requirements.
Conduct investigations into disciplinary issues, including interviews with involved parties.
Provide recommendations for disciplinary actions and ensure consistent application across the site.
Document all disciplinary cases and maintain confidentiality.
Performance Improvement
Work with managers to identify employees who require performance improvement plans (PIPs).
Develop and implement PIPs in collaboration with managers and employees.
Monitor progress and provide ongoing support to employees on PIPs.
Evaluate the effectiveness of PIPs and make necessary adjustments.
Policy and Procedure Compliance
Ensure all employee relations activities comply with company policies, procedures, and legal requirements.
Stay updated on relevant labor laws and regulations.
Provide training to managers and employees on employee relations policies and best practices.
Skip Connect / Focus Group Discussions
Foster a positive work environment through effective communication and conflict resolution.
Conduct regular meetings with employees to address concerns and gather feedback.
Promote open door policy and ensure confidentiality with respect to the feedback shared.
Reporting and Analytics
Prepare regular reports on employee relations activities and trends.
Analyze data to identify patterns and areas for improvement.
Provide insights and recommendations to senior management.
Team management
Manage a team of 7 employees in Employee Relations across 3 locations.
Communication / Articulation
Preparation of email/letter drafts
Participation in Leadership reviews/preparation of dashboards.
Qualifications
Bachelor's degree in Human Resources, Business Administration, or related field.
Minimum of 12 years of experience in employee relations or a similar role.
6-7 years of experience in team management.
Strong knowledge of labor laws and regulations.
Excellent communication and interpersonal skills.
Ability to handle sensitive and confidential information with discretion.
Strong problem-solving and conflict-resolution skills.
Proficiency in HRIS (Workday or similar tools) and other relevant software.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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