Document customer interactions, resolutions, and follow-up activities accurately within company systems.
Monitor open cases and proactively follow up to ensure customer satisfaction and issue resolution.
Maintain compliance with applicable COBRA regulations, company policies, and service standards.
Maintain a strong understanding of COBRA administration, benefits processes, company products, services, and procedures through ongoing training and development.
Contribute to team goals and support a collaborative, customer-first culture.
Perform additional duties and special projects as assigned.
Minimum Qualifications
Experience with Microsoft Office products.
Strong customer service, organizational, and communication skills.
Ability to multitask and work effectively in a fast-paced environment.
Ability to clearly communicate information both verbally and in writing.
Knowledge of customer service principles and techniques, with the ability to deal diplomatically with upset or frustrated individuals.
Strong problem analysis, troubleshooting, and problem-solving skills.
Ability to operate basic office equipment, including computer terminals, printers, copy machines, and telephone systems.
Ability to access, operate, and maintain various software applications.
Ability to perform routine mathematical computations and tabulations accurately and efficiently.
High school diploma or equivalent required.
2-3 years of previous experience in a professional customer-facing business office environment.
Experience supporting employee benefits, COBRA administration, health insurance, or related HR/benefits functions preferred.
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
