Contract: Full time, permanent
Shifts: 40 hours per week, Monday to Friday 3pm-12am (midnight), with a 1-hour break
Work model: Fully onsite
Job duties
Confident working in a professional, client-facing environment, with a strong customer service focus and the flexibility to support hospitality services when required
Utilize appropriate logs for all office services work
Ensure that job tickets are properly filled out before beginning work
Perform work in office services, primarily reprographics, mail and intake functions according to established procedures
Follow procedures to run jobs in proper order
Communicate with supervisor or client on job or deadline issues
Meet contracted deadlines for accepting, completing, and delivering all work
Troubleshoot basic equipment problems
Be able to lift up to 50 lbs. on a regular basis
Prioritize workflow
Performs Quality Assurance on own and work of others
Load machines with various paper, toner, supplies
Answer telephone, emails, and place service calls when needed
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
High school diploma or equivalent
Minimum (1) year reprographics experience preferably in a legal, banking or large corporate environment
Skilled in the use of mail, phone, email, digital reprographics and mail equipment
Familiar with general back office procedures to meet and maintain client satisfaction
Proven customer service skills are required in order to create, maintain and enhance customer relationships
Good written and verbal communication skills, including professional telephone and email etiquette
Attention to detail with good organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds
Ability to work in a fast-paced environment
Must be self-motivated with positive can-do attitude
The salary range for this role at the noted RRD location is $19.13 - $26.44/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
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RRD is an Equal Opportunity Employer, including disability/veterans
At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
