This role is ideal for someone who enjoys being collaborative, deeply technical, and highly solution-oriented—while also influencing how the engineering organization operates internally.
Responsibilities
Technical Leadership & Delivery
Partner with Sales and Business Development as the technical lead throughout the sales cycle and delivery process
Join customer calls to explain API functionality, sandbox environments, data formats, authentication, error handling, and platform constraints
Lead technical reviews and tailored solution discussions aligned to customer and product requirements
Answer complex technical questions live to remove blockers and accelerate execution
Provide detailed post-call follow-ups including technical summaries, architecture diagrams, and next steps
Platform & API Subject Matter Expertise
Serve as the internal and external SME on our SaaS platform, APIs, integrations, and supported workflows
Advise customers and internal teams on best-practice integration approaches and implementation strategies
Support Business Development by clearly communicating carrier availability, supported programs, and technical feasibility
Collaborate with Engineering to confirm technical requirements, edge cases, and delivery timelines
Integration Support & Technical Triage
Act as an escalation point for integration-related issues, reducing friction across Account Management, Operations, and Engineering
Help define, support, and improve SLAs for technical tickets and customer integrations
Identify recurring integration issues and drive root-cause resolution with Engineering
Streamline technical workflows to reduce back-and-forth and improve time-to-resolution
Documentation, Enablement & Scale
Create and maintain high-quality technical documentation, including FAQs, integration guides, and implementation resources
Analyze common integration questions and convert them into scalable documentation and knowledge-base content
Improve internal enablement by aligning Sales, AMs, and Ops on accurate technical messaging and expectations
Cross-Functional Leadership
Partner closely with Engineering to align technical realities with customer-facing messaging
Provide feedback on product gaps, integration friction, and roadmap risks
Support clearer communication around product changes, launch timelines, and roadmap updates
Requirements
5+ years of experience as an Engineering Manager, Solutions Engineer, or Technical Lead in a SaaS environment
Strong experience with APIs, integrations, and technical system design
Proven ability to explain complex technical concepts to both technical and non-technical audiences
Experience supporting customer integrations, implementations, or onboarding
Excellent written and verbal communication skills, including technical documentation
Highly organized, proactive, and able to operate independently in ambiguous environments
Nice to Have
Experience in API-first, fintech, insurtech, or highly regulated SaaS platforms
Familiarity with carrier integrations or complex third-party ecosystems
Experience creating presales architecture diagrams or technical enablement materials
Exposure to ticketing systems and SLA-driven support models
The expected salary range for this position is $130,000 USD to $155,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company's standard employee benefits programs, which currently include health care benefits; retirement benefits; the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); and any other tax-reportable benefits.
#LI-REMOTE
QuinStreet is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law.
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