3. Hiring & Talent Development
Drive hiring of
Semiconductor startup experienced FSEs
Mechanical/Electrical engineers
Japanese bilingual engineers
Mandarin bilingual engineers
Work with recruitment teams to maintain a continuous talent pipeline.
Define skill requirements and competency matrices for different FSE/SU roles.
4. Training & Certification
Own the FSE/SU competency development roadmap.
Coordinate foundational training through QG Nanomichi.
Coordinate advanced semiconductor training through external organizations
Plan customer/OEM OJT and certification activities.
Establish competency assessment and deployment-readiness gates.
Develop a train-the-trainer model to scale capability.
5. Global Operations Management
Coordinate India and Malaysia hubs with global customer locations.
Manage resource movement between different customer sites based on demand.
Monitor deployment, utilization, productivity and resource availability.
Ensure continuity of support during ramp-up and peak startup periods.
6. Quality, EHS & Compliance
Ensure FSE/SU activities comply with customer and site requirements.
Establish appropriate quality and EHS processes for semiconductor fab environments.
Track training, certifications and site clearances.
Ensure risks are identified and mitigated before deployment.
7. Commercial & Financial Management
Manage program financial performance, revenue and cost.
Track utilization and billability of deployed resources.
Manage travel, training and deployment costs.
Identify opportunities for improving delivery efficiency while protecting program margins.
Support commercial discussions, change requests and scope expansion.
Key Performance Indicators KPI Areas
Resource Deployment readiness / fulfillment / Utilization
FSE/SU utilization & billability
Startup / deployment milestones
Quality
Manage Customer escalations, first-time-right
Training
Certification & competency achievements
Workforce
Attrition & talent pipeline
Financials
Revenue, cost & program margin
Customer Satisfaction / SLA adherence
We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.
We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.
Work Experience
Required Experience
10+ years of experience in engineering services / semiconductor / equipment service environment.
Experience managing FSE, startup or field engineering teams.
Experience managing geographically distributed teams is preferred.
Strong understanding of semiconductor equipment installation/startup/service operations.
Experience working with OEM/customer engineering organizations.
Experience in workforce planning, hiring and technical training.
Strong program management and stakeholder management skills.
Experience managing program financials, utilization and margins.
Preferred Skills
Semiconductor equipment / fab experience
Mechanical or Electrical engineering background
Global resource deployment experience
Customer-facing program management
Experience with Japan/Taiwan/US/Singapore operations
Knowledge of visa/mobility and international deployment processes
Strong analytical and problem-solving capability
Excellent communication and presentation skills
Key Competencies
Customer Leadership | Global Workforce Management | FSE/SU Operations | Resource Planning | Training & Competency Development | Program Governance | Financial Management | Risk Management | Stakeholder Management
Build and operate a scalable, globally deployable FSE/SU organization that provides TEL with the right engineering capability at the right location and time, while maintaining delivery quality, customer satisfaction, utilization and QG program profitability.
Qualifications
A Bachelor’s or Master’s degree in Electrical Engineering, Mechanical, Electronics, Computer Engineering, or a related field is typically required
■ Language Skill
English – Must have
Japanese – Good to Have
Employment Type
Permanent Employee
