Track the root cause of returns after the unit inspection has been completed, determine the actions, and close actions to prevent returns
Provide a report of the CRM returns, turn time, and the reason to the internal and external stakeholders
Lead weekly CRM coordination meetings with key stakeholders (contracts, quality, supply chain management, operations, etc.)
Track the time between hand-off to the next group and response
Lead execution of quality initiatives, including Zero Defect Plan (ZDP) and Production Part Approval process
Track key performance indicators (KPIs) related to defects and quality, reporting progress towards zero-defect goals
Work with various functional groups (engineering, manufacturing, quality) to develop and implement zero-defect strategies
Potentially engage with external suppliers to ensure they also adhere to zero-defect principles
What You Will Bring
Bachelor of Science with a minimum of 3-5 years prior relevant experience; in lieu of a degree, 5+ years of prior relevant experience
SAP and Team Center experience preferred
Experience using Microsoft Office
Experience leading projects
Strong communication skills, the ability to present to key stakeholders
Contract background related to the customer return process preferred
Ability to create Pareto, bar, and pie charts from data and generate reports
Capable of managing large sets of data and dissecting the data
Pay Range: $70,000 - $75,000 per year
Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.
Work Requirements: We offer flexible work options, including hybrid arrangements, to support the need of the role and align with company policies. This position is located in Windsor Locks and is considered hybrid with 3 days required on-site.
You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.
Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.
Travel Requirements: Due to the nature of the work, no travel is required.
Citizenship Requirement: Due to the nature of the work, U.S. citizenship is required.
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Short/Long Term Disability
