Build and maintain strong customer relationships and serve as a key point of contact for customer needs, concerns, and escalations.
Manage workload forecasting, resource assignments, project schedules, deliverables, and overall project health.
Ensure projects are delivered on time, within quality requirements, and in alignment with customer expectations.
Monitor project risks, financial performance, staffing needs, and business objectives; escalate issues as needed.
Develop team capability through training plans, mentoring, coaching, performance management, and knowledge-gap closure.
Support interviewing, onboarding, employee development, succession planning, and business continuity.
Conduct regular team meetings and employee performance reviews while driving engagement and accountability.
Identify and pursue opportunities for additional work, team growth, and continuous improvement.
Collaborate with Quest Global leadership and internal departments to improve processes, productivity, and delivery performance.
Support customer operations activities and execute technical work as needed under assigned Statements of Work.
Ensure compliance with Quest Global policies, customer requirements, quality standards, and applicable aerospace regulations.
Support operations activities including process review and improvements.
What You Will Bring
3+ years of experience leading, mentoring, coaching, or supervising personnel
2+ years of experience in operations support, or a related discipline.
Experience managing projects, resources, schedules, deliverables, and customer expectations.
Demonstrated ability to build and maintain strong customer relationships.
Strong project management, organizational, problem-solving, and time-management skills.
Excellent written, verbal, and presentation communication skills.
Strong business acumen with an understanding of project financials, resource planning, forecasting, and risk management.
Proficiency with Microsoft Office applications.
Familiarity with aerospace manufacturing and highly regulated industry environments.
Strong process-oriented mindset with a focus on continuous improvement.
Ability to work effectively in a fast-paced, team-oriented, and global environment.
Ability to work occasional extended hours to meet business and customer deadlines.
Ability to use personal transportation to visit customer locations as required.
Pay Range: $65,000 - $80,000
Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.
Work Requirements
This role is considered a hybrid role located in Windsor Locks, CT with 80% of your time spent onsite.
You must be able to commute to and from the location with your own transportation arrangements to meet the required working first shift hours (7:30am – 4:00pm, flexible).
Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.
Citizenship requirement: Due to the nature of the work, U.S. citizenship is required
Travel requirements: Due to the nature of the work, 5% of travel may be required
Benefits
= Full-time (Regular)
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Short/Long Term Disability
