Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education Career advancement opportunities and so much more!
Strategic and delivery leader for core interoperability orders and results solutions and supporting analysis, implementation, self-service, and automation tools.
Set vision and develop strategy, define and deliver optimized client and partner experiences throughout the orders and results interface journey
Deliver high quality HL7 and FHIR interfaces for core orders and results, both inbound and outbound interfaces.
Partner on new test products, specialized integration solutions, new EHR certification and validations, focusing on simplified integrations, reduced level of effort, driving time to market and reduced turn-around time.
Partner with the Business to confirm understanding of customer need, align on scope, manage a roadmap and related financials, and regularly prioritize product development efforts.
Regularly collect and analyze the Voice of the Customer, industry trends, disruptors, and current competition.
Ensure comprehensive competitive information on market penetration, product capabilities and initiatives are maintained.
Understand Quest clients by leading research stakeholder feedback, customer feedback, benchmarking, and journey mapping to develop deep understanding of clients' needs and inform client attraction, engagement, and retention.
Translate overall vision into product roadmap and delivery; evangelize solutions to associated teams and partners
Regularly present product strategy, roadmap progress, and performance metrics to senior leadership and executive steering committees to secure buy-in and resources.
Accountable for the results of the Digital products assigned; Assess long-term viability of product features aligned to expected business outcomes and benefits, building opportunities to maintain or improve Quest's competitive position.
Provide input on business plans/initiatives/marketing programs, to drive sales effectiveness, operational efficiency, and strategic congruence.
Own end-to-end digital and data journeys; Work with the Design Team to inform User Experiences, Wireframes, prototypes, customer journeys, personas, corresponding data journeys and content that bring the journeys and product strategies to life.
Collaborates with business partners on the creation of business cases and serves as two-in-a-box with the Business Owner to manage the product digital and related data lifecycles / journeys.
Accountable for the definition/refinement of the backlog of Epics and related Features to enable Agile ARTs to deliver prioritized business value.
Proactively identify short- and long-term product/process improvement, bring forward innovative ideas and opportunities as part of collaboration with the team, leads and key business partner.
Promote an environment that encourages collaboration, initiative, continuous improvement, learning and the generation of innovative ideas and solutions.
Manage existing solutions and data. Identify and manage solutions and related data within the domains of improving member satisfaction, utilization management and risk arrangements.
Work with Interoperability Vendor Management team to define and track strategic interoperability opportunities with key EHR partners.
Mentor and guide digital product manager and digital product analysts on the team.
Lead cross-functional teams to drive product strategy and execution.
Act as a subject matter expert for interoperability within the organizationn.
Required
10 or more years of Product Management with progressive responsibilities.
8 or more years of experience in healthcare interoperability, including experience with HL7 and FHIR interfaces.
5 or more years of experience in Agile ways of working and related product management.
5 or more years of experience with client implementations and delivering interoperability solutions.
5 or more years utilizing design thinking.
Demonstrated experience in setting product vision and strategy.
Preferred
Scaled Agile (SAFe) Product Management certification or experience.
Experience in healthcare interoperability in a lab setting.
Required Work Experience
5+ years product management required
Preferred Work Experience
3 years healthcare experience
Lab experience preferred
2+ years Product Management experience Preferred
Education
Bachelor’s Degree BS in Comp Science (Preferred)
Master’s Degree MBA (Preferred)
