Quest Diagnostics
From Quest Diagnostics's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Problem Resolution Specimen Technician - Tampa, FL, Monday to Friday, 9:00 AM to 5:30 PM, with rotational weekends
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Career advancement opportunities
and so much more!
This position actively works to identify and solve issues in regards to processing and testing laboratory specimens and has complete proficiency in all Specimen Tech III job duties, Problem Resolution Techs collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues in order to expedite specimen testing and result reporting.
Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures
May be responsible for calling clients to obtain resolution of problems
Demonstrates competency of job duties and SOP’s related to Specimen Processing problem resolution
Demonstrates ability to interpret specimen tracking data utilizing all available resources (e.g. specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)
Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels
Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care
Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements and stability
Responsible for correctly entering TIQs/TNPs
Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeled specimens
Identifies and escalates trending problems to department management as appropriate.
Working knowledge of MS Office
Perform all other job duties as assigned
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Internal candidates will need a minimum of one year in Specimen Tech III/related role.
Minimum of 3 years Lab experience preferably in a production environment
Laboratory experience with strong Specimen Processing background preferred.
Medical background preferred which includes medical terminology applicable to a clinical laboratory.
Must meet productivity and quality standards of the department
Must be able to handle multiple tasks and work in a fast-paced environment
Works in a biohazard environment, practicing good safety habits
Able to sit or stand for long periods
Must have strong written and verbal communication skills
Communicates effectively with all levels of internal and external staff
Ability to professionally handle stressful situations, sensitive and confidential information with integrity, and demonstrate a potential for strong independent problem-solving skills
Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures
Fosters a team-oriented work environment.
Knowledge of medical and laboratory terminology preferred
Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to
PC skills including the ability to run reports & use to manage workflow; real-time thru-put
High School Diploma or Equivalent (Required)
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