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Delivers professional phlebotomy services at assigned Patient Service Centers (PSCs) or Client Offices (IOPs). Ensures accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicates effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Mentor colleagues on advanced collection techniques and best practices to foster their professional growth. Demonstrates the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence.
Specimen Collection & Processing
Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws. Comfortable and capable of frequently handling difficult draws, including pediatric, geriatric, and hard sticks with minimal error.
Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
Patient Experience & Customer Service
Provide exemplary professional, respectful, and efficient service to all patients and clients. Use strong verbal and written communications, problem-solving, and collaboration skills to complete daily procedures and address patient questions.
Perform highly accurate data entry for patient registration, test order entry, and billing information.
Maintain a clean, orderly, and welcoming collection environment.
Handle multiple priorities in a high-volume setting.
Mentorship and Development
Act as a role model and mentor to on-site staff, providing guidance and support.
Share your expertise and knowledge to help team members develop their skills and capabilities.
Foster a collaborative and supportive environment that encourages learning and growth.
Operations & Compliance
Serves as a subject matter expert for complex specimen requirements, special processing, troubleshooting specimen issues, and with knowledge of the business.
Demonstrates strong judgment in independently adapting to operational needs and ensuring workflow continuity.
Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
Complete all training and maintain current phlebotomy skills and knowledge.
Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
Assigned to a single designated Patient Service Centers (PSCs) or Client Offices (IOPs) locations.
Must be flexible with scheduling, including weekends and holidays as needed.
Reliable transportation is required.
Minimal travel to sites beyond designated work site(s).
Site Support and Travel
Assigned to a single designated Patient Service Centers (PSCs) or Client Offices (IOPs) locations.
Must be flexible with scheduling, including weekends and holidays as needed.
Reliable transportation is required.
Minimal travel to sites beyond designated work site(s).
Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
Required Work Experience
Three years of phlebotomy experience required.
Preferred Work Experience
Customer service in a retail or service environment.
Physical and Mental Requirements
Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
Extensive use of phone and computer; frequently communicating in English with patients and clients.
Knowledge
Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.
Skills
Ability to perform accurate, error‑free work in a fast‑paced setting, with minimal on–site supervision.
Proven track record as a phlebotomist, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change
Education
High School Diploma or Equivalent (Required)
Languages
English (Required)
Licenses and Certifications
Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Required)
Phlebotomy accredited program, medical assistant or paramedic training. (Preferred)
