Bridge strategic program objectives with ground-level operational reality, ensuring cross-functional clarity across IT, laboratory operations, commercial teams, compliance, and lab leadership.
Serve as the dedicated escalation point for Epic application teams and workgroups dealing with cross-functional, technical, or resource-driven roadblocks.
Diagnose root causes of project delays, design bottlenecks, and interdependency conflicts; orchestrate rapid-response alignment sessions to deliver pragmatic, sustainable solutions.
Monitor critical project key performance indicators (KPIs), risk logs, and issue trackers, proactively mitigating risks before they jeopardize Go-Live timelines or operational continuity.
Act as a change champion and senior resource for change management strategy across laboratories and client migration.
Partner with organizational change management, training, and internal communications to ensure operational readiness, sponsor coalition alignment, and robust stakeholder feedback loops.
Facilitate leadership coaching and change enablement for frontline managers, Subject Matter Experts (SMEs), Super Users, and operational teams navigating significant workflow transitions.
Required Work Experience
Minimum of 8 to 10 years of progressive healthcare operations, healthcare IT, or clinical management experience.
Direct hands-on leadership experience in at least 3 major, large-scale Epic enterprise implementations (multi-facility, complex academic, regional laboratory, or ambulatory/acute networks).
Minimum of 3 to 5 years in program leadership management, or senior workgroup facilitation capacity.
Preferred Work Experience
Experience within clinical diagnostics, anatomic pathology, hospital laboratory operations, or high-volume reference laboratories (e.g., Epic Beaker, Resolute, MyChart etc.)
Direct experience leading transformation programs within highly regulated environments (CLIA, CAP, HIPAA, FDA).
Experience using AI for personal and system productivity gains including using AI agents
Familiarity and experience with Scaled Agile Framework (SAFe) for project management
