Quest Diagnostics
From Quest Diagnostics's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Provide Technology leadership, support, and strategic direction for Clinical laboratory information systems, connectivity, and supporting platforms for Diagnostic Laboratory of Michigan (DLM).
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Career advancement opportunities
and so much more!
Lead technology execution and implementations for key clients ensuring seamless delivery of IT services
Work with various development teams and product managers in the development and administration of the departmental budget and new enhancement requests
Works together with software developers, business stakeholders, and supporting resources to plan and execute projects
Foster strong client relationships and drive key technology solutions
Act as primary liaison for strategic clients
Manage escalations and monitor system performance with a proactive approach
Delegates tasks, organizes, mentors and motivates a team of developers, specialists, and/or connectivity resources
Fosters a culture of continuous improvement in all areas of technology and instills the principles of this culture
Review of the product architectural design, requirements specifications, and test specifications
Determine, support, and/or approve estimates for demand requests
Technical assessment of the impact of any changes to product requirements
Provision of day-to-day technical guidance to other members of the project team
Monitor the progress and risk related to the project schedule and work with teams to develop appropriate remedial action to be taken
Highlight, review and mitigate technical risks
Provide the project team with support and guidance on project specific processes, procedures, tools, and techniques
Contribute to the continued improvement of processes, communication, and functionality across multiple workstreams by looking for opportunities for improvement and implementing solutions
Resolution of technical issues in conjunction with team members
Identification of technology training requirements
Steward of process improvement initiatives
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws
Responsible for interviewing potential candidates, hiring, training, oversight of daily activities and performance appraisals of his/her employees
BS/BA degree in Computer Science/Information Systems or related field including MLT, MT
Demonstrate how you’ve leveraged Customer Experience processes to act as an advocate for customers
At least 5 years of experience working with Laboratory Information Systems or other related systems
Experience in coaching, mentoring and/or training other team members
Customer Experience Management
Laboratory operations workflow
Design Thinking
Business/Digital Analysis
Agile
Healthcare, clinical lab, or related industry knowledge
Change management
Strong analytical and critical thinking skills
Beyond the typical communications skills, an ability to tell a story is a must have “what does the data tell us?”
Ability to build strong and trusted relationships
Collaborate with others for optimal results
Ability to work independently and drive for results
Business process mapping (BPM) skills beneficial
Travel Required: 10-20%
Minimum of 3-5 years of analyst experience including at least 1-2 years of project management or direct management related activities
Desirable: Experience working within the medical laboratory industry, hospitals, or healthcare clinic environment
Desirable: Experience with Six Sigma and/or CMMi principles and processes
Desirable: Prior supervisory experience
Epic certification
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