The Support Technician performs various technical and clerical functions, under the supervision of the supervisor or designee. Duties may include: order entry, processing, testing, (including Point of Care patient testing) and reporting of waived and moderately complex kit test results as allowed by organizational and CLIA guidelines. The standard of ethical and professional performance must be consistent with established medical laboratory practice.
General
Complies with all OSHA, health and safety requirements.
Complies with all MACL policies and procedures to include HR & Corporate Compliance/Integrity as a condition of employment.
Contributes to a positive work environment by functioning as a team member.
Organizes, plans, and performs multiple tasks to accomplish corporate objectives.
Cooperates in the completion of additional duties as assigned.
Utilizes and maintains equipment and supplies to maximize efficiency and cost control.
Shows a responsibility to the job and co-workers by exhibiting good attendance and punctuality.
Provides internal and external customer assistance with a positive, service-oriented attitude, including proper telephone etiquette.
Demonstrates flexibility as required to meet customer and organizational needs.
Participates actively in continuing education to maintain and improve skills and knowledge.
Maintains ethical standards such as confidentiality and professionalism.
Prior to the initiation of job duties and the performance of new duties, each individual must complete training checklists and be evaluated for proper performance of duties (competency).
Demonstrates competency on all checklist tasks within six months.
Processing
Adheres to collection and processing requirements to prevent the loss or compromise of specimens.
Utilizes all tools (including computer functions) to ensure appropriate specimen requirements and knowledge of interferences.
Performs accurate and complete labeling.
Follows proper processing techniques (i.e., pour off, culture set up).
Prepares and stores specimens appropriately.