Quest Diagnostics
From Quest Diagnostics's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Diagnostic Laboratory of Oklahoma (DLO)
Hours: Monday-Friday 11am-8pm
Report to work on time and prepared for each scheduled shift
Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities
Maintain a positive, professional, and supportive attitude throughout the workday
Work collaboratively as a team member and contribute to a respectful, productive work environment
Responsible for contacting customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols.
Document reporting or call history in the patient file and maintain appropriate records.
Contact the clients to resolve routine matters related to patient testing and result reporting.
Use established protocols for reporting client concerns.
Escalate complex client issues to the appropriate individual/department.
Provide input on quality improvement opportunities to Supervisor.
Provide clerical support.
Other duties as required to meet the client’s requirements.
Must be able to operate basic office equipment, have general computer knowledge and basic typing ability. Must have demonstrative customer service skills.
Must be able to communicate in English both verbally and in writing.
Must be confident, self-motivated and be able to work unsupervised. Requires professionalism in appearance, actions, and attitude.
Must be able to maintain professionalism in times of heavy workloads and stress.
Requires teamwork, collaboration, and strict attention to detail. Must be dependable, punctual, and demonstrate integrity and commitment to company values.
Must be able to achieve and maintain department specific metrics
Required Experience: Minimum High School diploma or equivalent. 1 year of clinical laboratory or customer service experience in a call center environment preferred.
Special Requirements: Must be available for any shift, including nights, weekends, and some Holidays as needed. Overtime as required by business needs.
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Hi [Name], I just applied for the DLO Evening Shift Client Service Assistant role at Quest Diagnostics. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!
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