Take full ownership of the end-to-end program delivery, ensuring strict adherence to the Performance Work Statement (PWS) and Quality Assurance Surveillance Plan (QASP). Monitor and manage all deliverables to consistently meet or exceed established performance standards and surveillance measures, including regular reviews and audits to validate compliance and address deficiencies proactively.
Lead a team of 50 to 150 personnel, ensuring optimal staffing levels and effective team coordination to meet program objectives and maintain high performance standards. encompasses program managers, technical specialists, service desk staff, cybersecurity professionals, and support personnel required to deliver comprehensive IT services. The actual number may vary according to task requirements, operational demands, and government site coverage depending on the complexity, scope, and number of locations supported.
Oversee and direct daily operations across multiple technical domains, including telephony and audiovisual systems, Network Operations and Security Center (NOSC), network infrastructure, enterprise applications, both on-premises and cloud-based (Azure IL-5), Software-as-a-Service (SaaS) platforms, service desk functions, and knowledge management. Coordinate cross-functional teams to ensure seamless service delivery, rapid incident response, and continuous improvement in operational efficiency.
Embed IT Service Management (ITSM) and IT Infrastructure Library (ITIL) best practices throughout the service lifecycle, encompassing Strategy, Design/Transition, Operations, and Continual Service Improvement (CSI). Lead and actively participate in Change Advisory Board (CAB), Technical Review Board (TRB), Emergency CAB (ECAB), and service review meetings, facilitating structured change management and risk mitigation processes.
Establish and enforce Service Level Agreements (SLAs), Service Level Objectives (SLOs), Key Performance Indicators (KPIs), and operational dashboards. Routinely analyze performance data, identify gaps or underperforming areas, implement corrective actions, and drive continual improvement initiatives to maintain high service quality and customer satisfaction.
Lead comprehensive access control, configuration, and asset lifecycle management processes, utilizing Configuration Management Database (CMDB), IT Asset Management (ITAM), and Government Furnished Property (GFP) tracking tools. Ensure license compliance, automate reconciliation of asset records, and maintain accurate inventories to support audits and regulatory requirements.
Guarantee compliance with the Risk Management Framework (RMF) and Joint Special Access Program Implementation Guide (JSIG), conducting continuous monitoring through tools such as ACAS, STIG, and ESS. Manage the Plan of Action & Milestones (POA&M) in the Enterprise Mission Assurance Support Service (eMASS) platform, coordinate incident response activities, and facilitate timely resolution of security events.
Maintain and document configuration baselines for hardware, software, and network components. Proactively identify and remediate configuration drift, ensuring all systems remain aligned with approved standards and operational requirements, and provide updated documentation for audits and compliance reviews.
Develop and implement Financial Operations (FinOps) practices to provide visibility into program costs, enforce budget controls, optimize resource utilization, and perform right-sizing of infrastructure and services. Regularly review financial data, forecast expenditures, and recommend adjustments to maximize efficiency and value.
Drive robust program governance through quarterly business reviews (QBRs), program management reviews (PMRs), executive reporting, Integrated Master Schedule (IMS) management, issue and risk tracking, and integration of subcontractors. Ensure clear accountability, timely resolution of challenges, and alignment with strategic objectives and contractual obligations.
Performance Metrics & Success Criteria
Uptime: ≥95% monthly for critical services; ≥90% during operational hours for less-critical services (excluding external outages).
Continuous Monitoring: ACAS ≥98% monthly; ESS ≥95% (≥90% of the time); STIG reviews quarterly; POA&M updates weekly with quarterly uploads.
Security Dashboard: weekly updates meeting compliance ≥75% of the time (monthly measure), aligned to CCRI criteria.
Quality & Satisfaction: accurate, complete, on-time deliverables; rapid corrective actions; open communications.
Qualifications
Required
Education: MA/MS or BA/BS with at least 12 years of relevant experience
Certification: Current PMP or PMI certification
Experience: Minimum 10 years leading complex enterprise IT services programs (or 12+ years with BA/BS substitution); demonstrated leadership of multi-functional, multi-site IT programs of comparable size and complexity
Program Leadership: Proven accountability for cost, schedule, performance, staffing, subcontractor integration, risk, quality, and customer satisfaction
Financial Management: Experience in forecasting, EACs, budget controls, invoice management, and performance metrics
Desired
Prior NAVAIR/F-35 JPO/Naval Aviation or major defense acquisition experience; transition-in; governance (QBRs/PMRs); IDIQ task orders; performance-based services; SLAs/KPIs; subcontract management.
Transition Experience: Transition-in, staffing ramp-up, incumbent capture, knowledge transfer, continuity of operations
Governance: Experience with QBRs, PMRs, executive reporting, issue escalation, integrated master schedules
Contracting: Familiarity with IDIQ task orders, performance-based services, SLAs/KPIs, and subcontract management
Clearance
Top Secret / SCI Eligible.
Location
Arlington, VA; onsite presence required with willingness to travel worldwide (25% travel).
About Quantum Sky
Compensation
Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between 175-225K. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits
Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.
At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?
Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
