Support secure integration with AWS, Azure, GCP, OCI,
Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration.
Customer Success & Adoption
Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention.
Educate and guide customers on platform capabilities, security use cases, and best practices.
Design and manage onboarding plans, training sessions, and success criteria tracking.
Cross-functional Collaboration
Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements.
Collect feedback to inform product development and improve onboarding frameworks.
Required Qualifications
Experience & Technical Skills
5+ years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support).
Hands-on experience in enterprise IT environments, with working knowledge of Windows, Linux, and basic networking concepts.
Troubleshooting experience
Exposure to cloud platforms (AWS, Azure, GCP, OCI)
Familiarity with cybersecurity principles, vulnerability management, compliance frameworks, and threat detection tools.
Tooling & Platform Knowledge
Ability to deploy and manage endpoint agents, connectors, and policy configurations across diverse systems.
Experience in working with security scanning tools, configuration baselines, patch rollouts, and dashboards.
Communication & Interpersonal Skills
Exceptional communication, presentation, and client engagement skills.
Proven ability to simplify complex topics for technical and non-technical stakeholders alike.
Mindset & Adaptability
Analytical thinker with problem-solving orientation.
Flexible working schedule, as role requires
Able to work independently and manage multiple onboarding projects simultaneously.
Collaborative and empathetic approach to building customer relationships.
Preferred Qualifications
Prior experience with Qualys platform (as an end-user, consultant, or sales engineer).
Understanding of IT asset management, configuration compliance, and security operations workflows.
