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Job Description
Administer, secure, and optimize the organization's Microsoft 365 environment, covering the Office 365 tenant, email security, identity, and device management. The role focuses on hands-on administration of Exchange Online, SharePoint, OneDrive, Proofpoint, Okta, and Intune, building automations with Power Automate, and enabling Microsoft 365 Copilot adoption in a secure, compliant, and ITIL-driven environment.
Responsibilities
Administer the Microsoft 365 tenant, including licensing, service health monitoring, and admin center operations.
Manage Exchange Online mailboxes, groups, transport rules, mail flow troubleshooting, and message trace.
Handle email recovery, retention policies, litigation hold, and eDiscovery requests.
Administer SharePoint Online and OneDrive, including provisioning, permissions, sharing policies, sync issues, and offboarding data recovery.
Manage Proofpoint email security policies, quarantine and release, and phishing protection.
Administer Okta user and group lifecycle, SSO application integrations, provisioning rules, and MFA policies.
Manage Intune MDM, including enrollment, compliance and configuration policies, app deployment, and device wipe and retire.
Build Power Automate flows to automate onboarding, offboarding, approvals, and routine IT tasks.
Show the full description
Support Microsoft 365 Copilot licensing, configuration, usage reporting, and user enablement.
Manage incidents, requests, and changes in line with ITIL practices and SLAs, and maintain runbooks and documentation.
Support DLP, conditional access, and periodic access reviews to ensure security and audit compliance.
Required Qualifications
3–6 years of hands-on experience in Microsoft 365 administration.
Strong expertise in Exchange Online administration, including mail flow, recovery, and retention.
Hands-on experience administering SharePoint Online and OneDrive.
Experience with Proofpoint or an equivalent email security gateway.
Hands-on Okta administration experience, including SSO, provisioning, groups, and MFA.
Practical experience with Intune MDM.
Experience building Power Automate flows and automations.
Exposure to Microsoft 365 Copilot configuration and adoption.
PowerShell scripting skills for Microsoft 365 administration and reporting.
ITIL certification and experience working in an ITIL-aligned environment.
Preferred Qualifications
Experience with Microsoft Purview for DLP, retention, sensitivity labels, and eDiscovery.
Working knowledge of Entra ID, conditional access, and identity governance.
Experience with Microsoft Graph API or Graph PowerShell for automation and reporting.
Exposure to ITSM platforms such as FreshService, ServiceNow, or Jira Service Management.
Certifications such as Microsoft 365 Certified: Administrator Expert (MS-102), Endpoint Administrator Associate (MD-102), or Okta Certified Administrator.
Educational Qualification: BE/B.Tech/BCA/MCA, preferably in Computer Science, Information Technology, or a related field.
